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Oleg Koss Email & Phone Number
Засновник. Стратегічний сервіс-дизайнер. Експерт з клієнтського досвіду
at
Lanka.CX
1 work email found
@lanka.cx
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Profile completeness 100%
Current company
Role
Засновник. Стратегічний сервіс-дизайнер. Експерт з клієнтського досвіду
Location
Ukraine, Ukraine, Ukraine
Company size
Who is Oleg Koss? Overview
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Quick answer
Oleg Koss is listed as Засновник. Стратегічний сервіс-дизайнер. Експерт з клієнтського досвіду at Lanka.CX, a company with 10 employees, based in Ukraine, Ukraine, Ukraine. AeroLeads shows a work email signal at lanka.cx and a matched LinkedIn profile for Oleg Koss.
Oleg Koss previously worked as Founder. Strategic service designer. Customer experience expert at Lanka.Cx and Head of Customer Experience Department at Kyivstar. Oleg Koss holds Global Executive Mba, Innovation from Ie Business School.
Company email context
Email format at Lanka.CX
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{first}.{last}@lanka.cx
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Profile bio
About Oleg Koss
As the founder of Lanka.CX, the pioneering service design and customer experience agency in Ukraine, I have been advancing the way large organizations serve their customers for over seven years. I am a SDN Accredited Service Design Master and an innovation-focused Global Executive MBA graduate from IE Business School.I partner with clients across various sectors and geographies to design strategies and services that boost profitability and foster a positive societal impact. Some of our clients include Vodafone, OLX, Lifecell, Uniqa, Prom.ua, EVA, PUMB, and Comfy. I help them master human-centric methodologies, such as Design Thinking, Service Design, and Net Promoter System, and build a holistic customer experience management system, increase customer retention, launch human-centric products and services, and build a customer-centric culture. My agency is a team of experienced practitioners who have implemented best practices in large enterprises before becoming consultants.
Listed skills include Marketing Management, Competitive Analysis, Telecommunications, Strategy, and 45 others.
Current workplace
Oleg Koss's current company
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Lanka.Cx
12 roles
Oleg Koss work experience
A career timeline built from the work history available for this profile.
Founder. Strategic Service Designer. Customer Experience Expert
CurrentI established the pioneering service design and customer experience agency in Ukraine ✨, committed to advancing the way large organizations serve their customers 🎯. In partnership with our clients, we design strategies and services that boost profitability and foster a positive societal impact, benefiting individuals both locally and internationally 🌏.Our.
May 2016 - Present
Head Of Customer Experience Department
Matching voice of the customer with voice of the business using design thinking process.- Re-designed key customer journeys achieving measureable outcomes: tariff migrations; 3G roll-out; steering customers from traditional channels to digital; mobile internet adoption; MNP etc- Within 1 year launched successful NPS program across 10 touch points.
Dec 2014 - May 2016
Director Of Product Management Department
Product portfolio management ant development.Fixed and mobile broadband, Fixed and mobile voice, IPTV etc.- Launched innovative IPTV service- Implemented retention program based on big data analysis
Apr 2014 - Dec 2014
Head Of West Region Marketing Division
Market research and forecast. New products and services development and marketing. Pricing. Customer retention and development. ATL and BTL communications- Designed a successful line of region-specific products and services aimed at simplicity and profitability- Implemented a new approach to regional communications: effective and measurable. Bronze Effie.
May 2011 - Mar 2014
Strategic Marketing Consultant
Market research and analysis. Competitive analysis. Market forecast. Strategy development- New marketing strategy and step-by-step implementation plan has been developed- Possible options of re-positioning were offered- Several complimentary strategies and tactical advices were provided based on results of field visits and market researches- Comprehensive.
Mar 2011 - Jun 2011
Marketing Director
Marketing planning. Market research and analysis. New products and services development and marketing. Pricing. Trade marketing. Customer retention and development. ATL and BTL communications. Team management (40+subordinates in HQ and 9 branches)- Planned OIBDA, subscriber base, and revenue grows achieved (23%, 2% and 9% respectively)- Owing to efficient.
Nov 2009 - Dec 2010
Head Of Mass Marketing Department
New products and services development and marketing. Pricing. Trade marketing. Customer retention and development. Team management (6 subordinates)- 4 new tariffs were successfully lunched and promoted using TV, OOH and other channels. Silver Effie Award 2010 for "Bum druzi" campaign- Efficiency of one-to-one retention and sales campaigns has improved.
Oct 2008 - Nov 2009
Commercial Director Of Kyiv Branch
Market plan fulfillment (sales, revenue, marketing expenses). Execution of national marketing actions on the territory of Kyiv branch. Development and implementation of the local marketing activities. Managing the staff of a commercial department (40+ people in Kyiv, Chernihiv, Cherkasy and Bila Tserkva)- I developed indirect sales force motivation program.
Oct 2007 - Sep 2008
Manager For Cash Payments
Commercial launch of innovative electronic top-up services. Negotiations with dealers. Cross-department procedure development and implementation.- In one year 20% of all top-ups were made through this new channel- I discovered a need for mobile data tariff on B2B market. Implemented tariff accounted for 20% of total B2B sales
Jun 2006 - Sep 2007
Owner
Www.Umka.Com.Ua
The biggest online shop of Ukrainian music CDs. Worldwide services. Outstanding reputation.
Dec 1999 - Sep 2007
It Specialist
Delegation Of The European Commission To Ukraine (Embassy)
IT and telecom support for the Embassy.
Jul 1999 - Jun 2006
Team & coworkers
Colleagues at Lanka.CX
Other employees you can reach at lanka.cx. View company contacts for 10 employees →
2 education records
Oleg Koss education
Global Executive Mba, Innovation
Specialist, Telecommunications
FAQ
Frequently asked questions about Oleg Koss
Quick answers generated from the profile data available on this page.
What company does Oleg Koss work for?
Oleg Koss works for Lanka.CX.
What is Oleg Koss's role at Lanka.CX?
Oleg Koss is listed as Засновник. Стратегічний сервіс-дизайнер. Експерт з клієнтського досвіду at Lanka.CX.
What is Oleg Koss's email address?
AeroLeads has found 1 work email signal at @lanka.cx for Oleg Koss at Lanka.CX.
Where is Oleg Koss based?
Oleg Koss is based in Ukraine, Ukraine, Ukraine while working with Lanka.CX.
What companies has Oleg Koss worked for?
Oleg Koss has worked for Lanka.Cx, Kyivstar, Ukrtelecom, Astelit, and Mobilochka.
Who are Oleg Koss's colleagues at Lanka.CX?
Oleg Koss's colleagues at Lanka.CX include Olena Kravtsova, Oleg Balakin, Natalia Fursa, and Nataliya Shmatko.
How can I contact Oleg Koss?
You can use AeroLeads to view verified contact signals for Oleg Koss at Lanka.CX, including work email, phone, and LinkedIn data when available.
What schools did Oleg Koss attend?
Oleg Koss holds Global Executive Mba, Innovation from Ie Business School.
What skills is Oleg Koss known for?
Oleg Koss is listed with skills including Marketing Management, Competitive Analysis, Telecommunications, Strategy, Product Management, Market Analysis, Market Research, and Segmentation.
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