ACHIEVEMENTS: Optimized the software installation / upgrade process Improved systems patching process Built security vulnerabilities monitoring dashboard Increased the security compliance by 60%RESPONSIBILITIES: Operating System, software and settings deployments with SCCM Patch management with SCCM Vulnerability monitoring and management with Qualys Payment terminals configuration deployments with Verifone VHQ Hardware health status monitoring with NewRelic, Splunk Incident / Change request management with ServiceNow

ACHIEVEMENTS: Participated in CI/CD processes build and implementation Increased the infrastructure security compliance by 50% Built strong relationships with customersRESPONSIBILITIES: Primal troubleshooting of Kubernetes services and clusters issues (AWS / Azure) Regular update of infrastructure and platform components with Azure DevOps pipelines / helm / ArgoCD Cloud applications availability monitoring with Prometheus / Grafana Repositories management with Github / Artifactory Users onboarding / offboarding with Terraform / Atlantis Maintenance of communication with customers Initiation / solving of incident cases and service requests in ServiceDesk Co-operation with other teams and/or external (customer) support teams to complete the tasks according to the predefined SLAs Actualizing applications, processes and runbooks documentation with Confluence

ACHIEVEMENTS: Enhanced the SCCM infrastructure and aligned with the internal corporate standards Built and implemented an automated process of server patching worldwide Automated a continuous patching reporting and security dashboards with Power BI Improved the Operating System deployment and upgrade processRESPONSIBILITIES: Development, improvement and support of Microsoft System Center Configuration Manager (SCCM) infrastructure Architecting, implementation and support of the Patching Management solution with SCCM Management of complicated patching cases with Microsoft System Center Orchestrator Automation of servers patching on a different scheduled basis Patch management integration of devices from different locations and domains all over the world Antivirus policies, exclusions, definitions update management Operating System and software deployment Reporting on software updates compliance and software inventory / audit Management of Active Directory groups, group policies, object attributes Troubleshooting and investigation patching, SCCM client installation / connectivity and related issues Interaction with different teams of IT infrastructure, project and service management Actualizing of device management, patching and inventory processes documentation