Oleg Modin Email & Phone Number

Almaty, Kazakhstan

Manual Testing SpecialistWeb Testing of HR File Software.Professional Skills:- Proficient in web testing using integration, functional, and regression testing - methodologies.- Compilation of testing documentation, including requirement assessment and test case creation.- Skillful in defect detection, tracking, and documentation using issue tracking tools.- Close collaboration with development and analytical teams to ensure guaranteed functionality.- Familiarity with testing tools such as Jira, TestRail, and Postman.- Conducted integration, functional, and regression testing of web applications.- Created testing documentation, evaluated requirements, and developed test cases.- Logged and tracked defects, interacted with developers and analysts for resolution.- Utilized issue tracking tools like Jira for efficient testing process management.

Moscow, Russia

Second-tier technical support for users within the corporate group:Approximately 800 users under responsibility across different regions of Russia.Main Responsibilities:- Working with VIP users and top management of the company.- Modular repair of PCs.- Configuration of workstations.- Setting up PCs from scratch.- Configuring PCs using a standard image with essential software for company group operations.- Collaborating with banking clients for accounting purposes.- Configuration of cryptographic programs used for EDI (Electronic Data Interchange).- Troubleshooting PC malfunctions.- Diagnosing network, software, and hardware issues.- Engaging with administrators and developers to resolve tasks.Projects:- Contracting with service centers for company equipment repairs.- Developing procedures for IT asset management.- Office openings and relocations.- Structured cabling system (SCS) establishment.- Supporting video conferences internally and externally.- Initiating a project to stream internal events.- Hosting live broadcasts for clients using Zoom and MS Teams.

Moscow, Russia

First-tier technical support for users within the corporate group:Approximately 1200 users under responsibility across various regions of Russia, Ukraine, and Kazakhstan.Key Responsibilities:- Handling inbound calls (approximately 200 inquiries per day).- Resolving issues related to launching Office365 applications.- Creating user accounts in Active Directory (AD).- Adding AD user accounts to specific groups.- Processing requests following company-prescribed procedures.- Providing assistance with software installations on client machines.- Thoroughly contextualizing inquiries to facilitate their escalation to the second and third tiers of technical support.

Moscow, Russia

- Inspection and configuration of network and service equipment.- Modular repair of laptops (replacement of batteries, hard drives, RAM).- Preparation of equipment for opening banking points.- Configuration of PCs using a standard image with a set of necessary software for work.- Testing the functionality of peripheral equipment (multifunction printers, scanners, UPS, headsets, webcams).