● Proactively search and provide suggestions to improve systems, tools, and policies based on the needs of students, faculties, alumni, and colleagues● Manage and communicate technical aspects of online learning to colleagues/students/faculties● Developed creative solutions to overcome technical limitations in various situations● Develop and monitor metrics to continuously measure the effectiveness of customer support● Initiated switching to a new ticketing support platform (Help Scout) to improve support and reduce cost● Replaced video conferencing tool from Adobe Connect to Zoom● Developed/maintaining our Knowledge Base and added new chat-based channels (Viber/Telegram/SMS/WhatsApp) for student support (in progress);Accomplishments:● Initiated and managed to replace video hosting platform (Wistia) 70% cost reduction as a result● Coordinated and supported audio/visual technology for MHCDS Symposium 130+ people);

Working with faculty, students and via email, phone or in person to overcome their tech issues for seamless teaching/learning experience;Administration and course creation in Blackboard, Canvas LMS and iTunes U platforms;Design and management of departmental digital media assets/course materials;Training students, faculty and new staff on the use of new technologies in one-on-one and group sessions; creating training materials and documents as needed;Optimization of video recording (lecture capture) workflow to simplify and reduce cost while maintaining quality by developing new software application (in progress);Video recording, editing and production;Scheduling/Administering/Support of web-based video conferencing platform (Adobe Connect) and live event streaming systems (Livestream);Maintenance and update of department equipment and software inventory;

Provided computer services support directly for faculty, staff, and students.Handled the wide variety of day to day issues that Thayer School users encountered via Help Desk ticketing system;Provided email migration training to users.Successfully managed email migration logistics (over 300 accounts in 3 months)

Remotely managed a team of coders and graphic designers for web projects.Gathered and assessed requirements from clients and coordinated the efforts of web developers team.Evaluated and tested site infrastructure; keyword research, handled technical issues.Writing SEO proposals with clear guidelines on how clients can improve web-traffic and conversionManaged ongoing relationships with outside content writers, link builders, and the owners of the websites in related industries.Optimized sites for local search

Responsible for the overall SEO strategy including keyword research, competitive analysis, Google Analytics data interpretation; monitored Organic Search Rankings on SERPs.Provided regular updates and reports on SEO performance.Developed comprehensive list of SEO recommendations and presented as action items to a marketing and web development team;Leveraged Google Webmaster Tool to monitor crawl errors while improving website visibility for search engines.Optimizing navigation to improve the work-flow of the website and increase conversions.Optimizing existing content, page titles, HTML tags, and descriptions.Developed a link building campaign using targeted keyword in anchor text through link baits, social networking websites and other social media outlets and topical directory submissions.Managed keyword density of copy to create a focused topic to improve organic search results.Worked with Marketing team to develop SEO-driven campaigns and promotions.

Shooting sports events and special occasions (weddings, anniversaries)