Oleh Kharchev 🇺🇦 Email & Phone Number

Ukraine

San Francisco Bay Area

San Francisco, California, United States

Building SaaS B2B billpay and working capital financing solutions

Ukraine

KOLO is the NGO gathering donations to support Ukrainian warriors to protect Ukraine from russian invension. Our main focus is medium-sized orders that often go overlooked by large foundations. Individual volunteers can’t afford them, so KOLO is here to fill the void. We gather donations and spend them to buy equipment only for the hot zones.

Remote

Served as a Product Lead for the B2B SaaS platform development team.Implemented multitenant CRM system and client portals: o Cashflow, Financial Advisors’, Credit Reports, and Lending portals (integrated with numerous third-party APIs)o Personality Assessment System client portalo Call Centers performance dashboard portal o MVPs of Property Acquiring/Renting module, Home Owners service portal

L'Viv, Ukraine

Government administrative system projects (NDA)• Analyze business requirements and specify them to an appropriate level of detail• Communicate with stakeholders and development team about requirements and general vision of the solutions• Create conceptual mock-ups and prototypes• Define and manage solution scope• Set technical tasks for the team and quality control of the design solution• Supervise QA process and perform the QA testing• Support end-users during the system lifecycle

L'Viv, Ukraine

• System customizing and integration testing in SAP Payroll Implementation Nordics;• Configuration and support SAP HR module (OM, PA, PY), deal with SAP Notes and Messages;• Collaboration with operational departments to sustain (Romanian, Hungary, Sweden and Denmark markets);• Interaction with diverse teams located in various continents to work on open issues identifying, escalating and seeing problems to be solved;• Responsible for Change and Release Management (to log and process Change Requests / deployment of CRs);• Produce full documentation of agreed End-To-End business processes;• Managing the needs of end-users in the design and delivery of technical documentation, trainings, consulting and customer support.

L'Viv, Ukraine

• Analysis and formal description of company business processes and requirements;• Problem investigation, technical solution suggestion and implementation;• Solution design and prototyping in SAP FI module: - creating of Functional specifications; - interaction with business experts as well as with Development team in Reports, Interfaces and Workflows customizing; - documentation of new and adjusted functionality, conducting Test scripts.• Close interaction with SAP MM and SD modules;• On call customer support on system and programs work, trainings and manuals delivery to users.

L'Viv, Ukraine

• Dealing with the customers behind high volume incoming calls;• Handle and resolve customer inquiries and complaints;• Identify areas of improvement and provide solutions to ensure efficiency, to further improve the customer experience and customer satisfaction.