Oleksandr Fedorenko Email and Phone Number

My work covers managing and configuring entire projects or parts of their settings and includes the following tasks: - Analyzing and describing the client's business processes according to the request - Setting tasks and organizing interactions with the client's contractors - Conducting meetings and monitoring the team's performance - Setting up Zoho services, such as Zoho CRM, Zoho Project, Zoho Inventory, and Zoho Sales IQ - Creating individual custom functions by using Deluge language in the Zoho CRM service. - Creating briefs with technical requirements and interacting with contractors on their implementation - Improving processes in work and technical support

Job duties and tasks:Auditing a client's business processes with a team of specialistsAnalyzing the work logic of a customer's departments and employeesWriting technical specifications for changes in processes and systems to reorganize the sales department's work logic and implement it according to a CRM system functionalityConfiguring Pipedrive and Zoho One systems according to the terms of technical taskTechnical supporting and improving a client's current processesExperience and results:• Working with Zoho One services such as Zoho CRM, Zoho People, Zoho Sign, Zoho Books, Zoho Desk, and Zoho Sales IQ• Acquiring skill of automation with programming: I've used the Deluge language to build automation in Zoho services• Testing and analyzing the capabilities of other systems to implement the client's requests • Understanding the principles of operation and technical capabilities of Odoo and Hubspot systems

Job duties and tasks:Meetings with clients to present systems capabilities, consult about systems application for a client's businessAnalyzing and detailing a client's request. Drafting of the technical task in accordance with a client's requests. Working with BPMN and Excel notationManaging projects to configure Bitrix24 and AmoCRM systems.Conducting training and consultations on the specifics of systems application in customers' business. Experience and results• More than 40 successfully closed projects• Automation experience in large and small companies from various business areas• Integration of CRM systems with third-party services and experience in describing REST methods for the development department• Setting and controlling additional functionality programming tasks• Successful work with such companies as "Milk from the Farmer", "INSPE", "Speak-Up"