Oleksandr Kuts Email & Phone Number

I am a highly skilled and experienced professional in the field of Information Technology, specializing in technical support and system optimization. With a strong background in L1/L2 support, I have successfully assisted users with software systems and complexes, providing them with comprehensive solutions to their technical issues. My expertise includes troubleshooting, monitoring, and optimizing support processes to enhance overall efficiency.Throughout my career, I have demonstrated a keen ability to investigate and resolve technical problems, both independently and as part of a collaborative team. I have a proven track record of ensuring customer satisfaction through effective communication and prompt resolution of their concerns. I possess strong analytical skills and attention to detail, enabling me to develop checklists, test cases, and perform manual testing to ensure the quality and stability of software systems.In addition to my technical support experience, I have a solid understanding of various tools and technologies such as GitLab, MySQL, VPN, and Active Directory administration. I am proficient in using help desk software like Zendesk and have a comprehensive knowledge of Microsoft Office suite.As a team player, I actively contribute to a positive and productive work environment, sharing my knowledge and collaborating with colleagues to achieve common goals. I am a quick learner, always seeking opportunities to expand my skill set and stay updated with the latest industry trends.I am open to new opportunities and challenges in the field of technical support. Feel free to connect with me on LinkedIn or via email if you are interested in collaboration.