- Supervising the support team, billing, retention agents, account managers;- Providing assistance in areas of customer relations, services up-sales,retention skills, staff training, problem resolution, and team supervision;- Prioritizing and execution of the tasks in a high pressure environment;- Coaching, encouraging and motivating colleagues, offering appropriate solutions to address the gaps in capability.

- Resolving complex VIP-customers’ inquiries via omni-channel support;- Monitoring customers’ satisfaction and dealing with negative feedback;- Handling individual complaints and solving out-of-the-box issues;- Assisting shift leads in team coordination;- Retaining high rollers; - Processing WorkSection cases for customers.

- Assisting customers regarding their requests;- Resolving basic to complex customers’ inquiries via omni-channel support (chats, calls, tickets);- Handling complaints and solving issues;- Dealing with billing inquiries;- Retaining customers.

- Consulting clients regarding the service, features, payment options etc.;- Resolving basic to complex customer inquiries via omni-channel support (emails & live chat);- Placing orders and selling services;- Handling complaints and solving issues;- Dealing with refunds, reviews and negative feedback.

- Creating and managing content of the site on a daily basis;- Setting advertising campaigns;- Providing assistance to the website customers;- Retaining customers and offering up-sales;- Working with resellers and suppliers.

- Basic control of main web resources and social networks;- Creating and managing content on the trilingual website;- Setting Google AdWords and Facebook advertising campaigns;- Working with resellers and suppliers;- Creating and supporting the loyalty program for NGO-partners.

- Creating content for the internal corporate TV, magazine and portal (en/ua/ru);- Assistance in the organization of corporate events;- Assisting in the implementation of volunteer's projects and programs toenhance employees' loyalty.

- Monitoring market media news (blogs, websites, print media);- Analysis of news media and assistance in the preparation of reports and themedia overview of the mobile operators;- Supporting corporate social responsibility projects (CSR) and meetings;- All kinds of help in copywriting (including copywriting for the official website as apart of Marketing team).