Oleksandr Osadchyi Email and Phone Number

Working as a business analyst/product owner/agile delivery manager on different projects.

- providing support to clients all over the world in email services;- handling 1st line support and 2nd line support requests;- creating help articles;- service monitoring and improvement in order to meet customer needs; - communication via tickets with customers and 3rd party vendors;

- technical discovery on payment files, bank and operational flows- working with internal and external teams, third party services, payment providers- ensuring requirements are detailed enough to take into sprint- leading/coordinating standard agile ceremonies, doing what is needed to unlock the scrum team- stakeholder management

- eliciting and documenting requirements, creating epics/stories/tasks- supporting user acceptance testing, running the demo- managing and prioritising a backlog along with refinements  for development teams - cooperation with design on current and new features- interviews/workshops/questionnaires with relevant stakeholders- responsible for scrum ceremonies - reporting on planned work, work in progress and finished work - onboarding team members, removing blockers for team members/team- managing two separate scrum teams

Providing support to the clients all over the world in hosting services questions: DNS settings, cPanel questions, PHP configuration, CMS configuration (Wordpress, Joomla). Working in chats and ticket system.

ІV degree of electrical safety to and over 1000 V; organization of work in safe operating in active electrical systems, installation and maintenance of electrical equipment, working with documents, reports and operational schemes.