Oleksandr Sokolovskyi Email and Phone Number

- Leading a team of integration managers (you can view most of the tasks assigned to the team members in my past job description below);- Building technical and business processes affecting both internal and external interactions;- Building and developing an L1/L2 support team located in a different country from a scratch;- Tight communication with external technical and business teams;- Managing all of the internal processes related to the company's products integration like… Show more - Leading a team of integration managers (you can view most of the tasks assigned to the team members in my past job description below);- Building technical and business processes affecting both internal and external interactions;- Building and developing an L1/L2 support team located in a different country from a scratch;- Tight communication with external technical and business teams;- Managing all of the internal processes related to the company's products integration like interdepartmental interactions, prioritizing the tasks and ensuring their smooth release, status updates on technical and non-technical issues across all of the internal departments, etc.- Reporting to the company's top management on everything related to the company's products integration. Show less

- Leading the whole process of integration of the company's products into customers' systems as well as building relations with customer's technical team;- Technical support of the product as L2/L3;- Non-technical support of the product like promotional activities, handling customer's business requests;- Writing, improving, and supporting the whole pack of documentation directly related to the product's integration process (in English);- A constant search for narrow places in… Show more - Leading the whole process of integration of the company's products into customers' systems as well as building relations with customer's technical team;- Technical support of the product as L2/L3;- Non-technical support of the product like promotional activities, handling customer's business requests;- Writing, improving, and supporting the whole pack of documentation directly related to the product's integration process (in English);- A constant search for narrow places in the company's product and reporting them to the internal development team in order to improve the company's product;- Managing customers' development and change requests throughout different internal development, art and devops departments of the company;- Manual QA of the company's products like a web app, mobile app, front-end, backend, etc.- Manual QA of customers' integration of the company's products.- Building bug reports, test cases;- Creating internal reports for the rest of the team in order to provide actual statuses of customers' integration. Show less

- Operation, maintenance and development of the billing platforms and billing systems 24\7\365;- Writing Python scripts for automation purposes;- Writing T-SQL and PL\SQL requests;- Tight cooperation with business customers, implementaion of the business tasks.- Testing of new functions and services.