Oleksandra Kaminska Email and Phone Number
I am an experienced travel consultant and manager currently working at Explore! Worldwide company within their Customer support Team. My expertise includes deep knowledge in the civil aviation field and small group adventure trips sector. Working at companies across the travel industry I have developed strong sales, communication, analytical and team building skills. I am motivated by managerial responsibilities and thrive when working with passionate stakeholders to deliver exceptional program and business results. I am passionate about working in a fast-paced environment with an enthusiastic culture to innovate and grow.
Explore Worldwide
View- Website:
- explore.co.uk
- Employees:
- 136
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Customer Experience ConsultantExplore Worldwide Aug 2022 - PresentFarnborough, England, United Kingdom- Process incoming bookings/leads from direct customers and travel agencies providing support from the moment of booking till trips’ departure (inc. flight tickets booking, pre-travel information and visa support)- Process incoming sales, post-sales calls, emails and responding travellers’ needs- Collaborating with product team and local suppliers regarding late bookings/services and specific tours’ information; providing a feedback with presentation after training trip - Represent company on offline travel events
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Sales Support ManagerMy Name Is Travel Oct 2018 - Aug 2022Kyiv City, Ukraine• Process incoming requests and warm leads, providing post-booking support to clients (inc. insurance, visa and flight tickets consultation or booking).• Maintained conversations with partners and process their requests via the CRM-system • Contribute towards the sales and marketing strategy and new product formulation -
Team Lead ManagerAviacontact May 2017 - Sep 2018Kyiv City, Ukraine• Interviewed new hires and supported their onboarding process through a detailed coaching plan for 4 teams with 22 people, whilst monitoring and reporting agent’s performance KPIs to leadership• Owned the holistic agent work schedule, distributing responsibilities during each shift, managing escalations and delivering workflow improvement opportunities• Collected, analyzed and reported of statistical information regarding quality and quantity indicators of the department -
Senior Booking AgentAviacontact Aug 2016 - May 2017Kyiv, Kyiv City, Ukraine• Team leader consisting of 4 people – responsibilities included coaching, KPI monitoring and leadership reporting
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Booking AgentAviacontact Oct 2015 - Aug 2016Ukraine• Communicated with global airlines and partners addressing client ticket modification requests (inc. additional services, cancellation, calculation of refunds, booking via phone, schedule changes etc.)
Oleksandra Kaminska Education Details
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Tourism And Travel Services Marketing Operations
Frequently Asked Questions about Oleksandra Kaminska
What company does Oleksandra Kaminska work for?
Oleksandra Kaminska works for Explore Worldwide
What is Oleksandra Kaminska's role at the current company?
Oleksandra Kaminska's current role is Travel Consultant and Manager.
What schools did Oleksandra Kaminska attend?
Oleksandra Kaminska attended National Aviation University.
Who are Oleksandra Kaminska's colleagues?
Oleksandra Kaminska's colleagues are Diane Hollis, Tim Hornby, Leigh Gordon, Zezo Asiri, Eliza Sherlock, Helen Miller, Hassan Azeroual.
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Oleksandra Kaminska
Kyiv -
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