• Workload planning and managing customer expectations for productivity metrics• Defining, executing, and controlling development process• Governance and Supervision of multiple streams and projects• Ensuring that architectural constraints are followed, technical quality is high and system quality attributes are relevant to expectations• Defining, executing, and controlling quality management processes• Ensuring that customer expectations for delivery team being expert advisors are met• Work with compliance authorities to identify gaps, define and execute plan of actions to close the gaps• Staffing (Hiring, Rotations, Promotions) and structuring teams to meet client velocity and quality expectations• Performing operational control• Managing team expectations with regards to project plans and project future, ensuring that project assignments are in line with team member goals and capabilities• Handling escalations: identifying root cause, define and execute plan of actions• Identifying and proposing upsell/cross-sell opportunities• Coordinating presale activities for opportunities with client including technical presale activities with delivery team on scope definition, workload estimations and project roadmap• Collaborating with Account Manager on PnL improvements, contracts reviewal and customer engagements• Planning and tracking workload for L3 support team• Managing teams up to 50 FTECustomers – Global Logistic Company and US Credit Bureau

• Delivery process enhancement and monitoring• Release planning and testing support including UAT, PST, Pen testing and Security testing• Change requests management• RTP preparation and rollout strategy review• Post-production support• Continuous product development• Team management, including stuffing, rotation agreements and team motivation• Conducting customer trainings• Backlog prioritization and task assignment• Reporting on team progress and management team of 10 FTE• Tight collaboration with other work streams on dependencies and release strategyCustomer – Global Logistic Company

• Leading a team of 7 developers• Gathering business requirements and data source analysis• Design of technical approach• Participating in Workshops with a customer• Iteration backlog creation and tasks decomposition• Product backlog review and prioritization• Applying code standards and code review best practices• Team velocity reporting• Conducting interviews and hiring a new team member• Team motivation• Coaching and onboarding newcomersCustomer – Global Logistic Company

• Gathering customer requirements during analyze stage;• Strategic planning of stream activities within global and local areas• Checking correspondence of customer's requirements with SoW;• Participating in CR management;• Coordinating activities between work streams and team members;• Choosing the most relevant tools/techniques to meet specific client requirements;• Identifying key drivers of a defined problem and proposes solutions;• Supporting and leading project tasks;• Involving into project phases as a Senior Developer (SQL, PL\​SQL development, data analyzing, bug fixing, onsite presence);• Taking a leadership role in mentoring and training junior staff.Customers: • Japan, Tokyo• Bulgaria, Croatia, Slovenia• Italy, Milan

• Using and gathering best practices during implementation;• Analyzing customer's data source systems for further data migration processes;• Providing recommendations to the customer development team concerning issues of solution productivity, compliance with the migration standards;• Performing initial data analysis and analyzing product documentation;• Collaborating with analytic and testing teams to create design specifications based on customer requirements;• Tuning performance of implemented product;• Preparing complex reports;• Ensuring optimal quality of work during all project stages;• Offering expertise in the course of discussions with the customer on external migration issues;• Taking active part in GoLive processes;• Supporting and helping end users with implemented system during warranty period. Customers:• Belgium, Brussels• Japan, Tokyo

• Improving technical skills and NetCracker’s product knowledge;• Collaborating with the customer regarding solution implementation details;• Tuning OOB products according to the customer requests;• Onsite customer support;• Providing solutions for technical and functional problems in the migration architecture;• Reviewing and assessing internal defects;• Writing supplementary documentation and participating in teamwork. Customers: • Canada, Montreal• Canada, Calgary

• Writing SQL queries and PL/SQL functions, procedures and packages according to data migration transformation and validation logic;• Implementing logic for calculable parameters;• Configuring NetCracker’s proprietary product technology components to align them with design documentation;• Fixing bugs found during the testing phase. Customers: • UAE, Dubai