- Developed and executed rebranding and marketing strategies to increase brand awareness and attract new clients.- Monitored financial performance and implemented corrective actions as needed.- Collaborated on financial forecasting, risk management, and investment planning.- Managed contracts, agreements, and legal issues with legal advisors.- Established and launched a subsidiary transport company, fostering cooperation between the two companies.- Coordinated vehicle procurement (buses) and obtained necessary licenses and permits in the EU.- Ranked in Top-3 in the international tourism services market in Poland among direct competitors in our industry sector (2022-2024) in the provision of international tourism services to foreigners in Poland.- Captured 51.6% market share in 2023 among direct competitors.- Increased bus tour sales from 100-110 trips/year to 160+ trips/year, and grew customer base from 5,500+ to 7,500+ (2022-2023).

- Collaborated with the CEO to develop and implement strategic business plans, driving company growth and regional expansion.- Expanded and managed a team of 32 coordinators, guides, and photographers and built a hierarchical team structure- Conducted performance team evaluations, developed training manuals, and facilitated professional development.- Established partnerships with contractors in 16 European cities.- Implemented and monitored compliance with operational policies and industry regulations.- Resolved escalated client issues and complaints promptly and effectively.- Managed resource allocation, including budgeting and staffing, to optimise operations and meet financial targets.

- launched a recruitment campaign for medical staff from eastern countries to clinics in Poland - built an algorithm for the process of legal employment of foreign medical staff- Configured Recruitment algorithm for financial companies in the Czech Republic - Established and refined the internal recruitment process and employer branding strategy.- optimized departmental work plan and reduced company expenses by 25%- analysed the company's market position in relation to its competitors and used this data prepared a business plan and development strategy for 2021- improved recruitment figures by 15% in the first quarter of 2021- Improved the marketing profile of the firm

- Coordinated logistical arrangements for tours across Europe.- Developed and launched 5 to 11 new international travel routes to enhance company growth.- Recruited, trained, and managed staff, including remote collaboration.- Directed strategic planning for regional expansion.- Grew the company's operations from 2 regions to 9 within Poland.- Forged new partnerships with transportation companies and hotels

- Managing tour coordination during international trips.- Ensuring client satisfaction and well-being throughout the tours.- Providing detailed information about destinations and local attractions.- Maintaining and organising tour-related documentation and records

- customer acquisition and tour sales - project promotion on the Internet- development of the customer base- creation of advertising campaigns - cash register service