Responsible for the full cycle of interaction with experts (supply) on the platform (acquisition, onboarding, development, support);Brought on board more than 140 experts across diverse fields of expertise, greatly broadening the spectrum of services accessible to clients;Actively participate in the development of new platform products (educational courses, new services).

Successfully launched 9 new brands (600+ SKUs) into the market, which became leaders in their segments and generated an additional GMV of over 30 million UAH in the first year of sales;Implemented user identification system and cohort analysis for audience assessment and segmentation;Doubled conversion to the second purchase through personalized promotions and notifications;Designed, implemented, and automated the sales team bonus system, resulting in doubling of sales targets.Key responsibilities:- Conducting user, competitor, market and trends research;- Hypothesis generation, prioritization and testing;- Cusdev, UX research;- Рroduct and growth analytics, make decisions based on data;- Pricing and promotion management;- Work with external and internal development;- Finding and establishing relationships with suppliers, negotiating with suppliers;- Initiation and coordination of work on the development of new products.

Successfully led a team of 18 service specialists. Under my guidance, the team ranked first in customer satisfaction for two consecutive years among 43 teams;The average monthly NPS score was 98.6%;Opened 4 restaurants as part of the launch team, selected from among 200 participants;Planned, created, and defended PnL, achieving 80% productivity targets.Key responsibilities:- Selection, adaptation, motivated and training of personnel;- Setting team goals and monitoring their achievement.