Key results: Updated operating standards for stores; Optimized 8 global company processesFormalized most of HR processesProvided an Engagement Survey (with Ernst & Young)Described an Employee Customer Journey for office

Key results: - Deveoped a competency model- Developed a 360-degree apparisal methodology- Developed and implemented a quarterly MBO evaluation system- Developed an implemented Operational standards for of store staff- Developed and implemented customer-oriented customer service standards (project compatible with 4Service)- Launched and analised a DISC assessment- Implemented competency interviews for the talent poolParticipated in: - HR brand development project - HR bot development project

Responsibilities: - Developing and implementing of Employer branding affairs- PM full cycle coordination- Coordinating L&D internal and external affairs- Starting competitive tender procedures- Budget control- Communicating with business units in order to organize affairs and motivate them to take part- Corporative newspaper editing- Conducting trainings- Gathering feedbacks on employee's performance- Development of new e-learning and training programs- Newcomer's induction- Corporate events planningMy results on this position:Developed and implemented:PM project (more than 5000 employees set their goals and go through annual appraisal, KPI development)360 Degrees Appraisal (for more than 800 Managers)Periodical and regular Charity programs (over 6000 participants and over 2 million UAH collected)Qualification program (qualification profiles were created for 96% of positions)Mentor program for mass positions (adaptation term shortened by 25%)

Trainer, soft skills(Selling Stages, High-perfomance communications), hard skills (Credit Cards, Deposits, Cash Loans), distant learning (creating and updating)• Optimization of training programs and handouts ;• Conducting trainings for branch staff ;• Post training support ;• Development and actualizing of distant-learning programs ;• Development of phone-communication scripts ; • Development of business-processes for branch and HO staff ;• Testing bank internal software and signing reports in JIRA ; Over 50 trainings conducted More than 250 employees trained

Conducting trainingsWorkforce administrationConducting and developing trainingsCorporate events planningCoordinating L&D internal and external affairsBudget controlStart of e-learning coursesImplemented the project of «Quality control» (clients lowered the deposit outflow for 27%)Developed and implemented staff appraisal project