Oleks M. Email & Phone Number

› Currently Technical Advisor-Providing tech support for integrations between MS Exchange/O365/Google workspace and CRM-Working with product logs and MS Azure -Working with databases-Assisting account managers-Participating in department projects-Writing technical documentation› Former Mentor/Trainer of customer care experts with 3 years of experience-Led onboarding, mentoring and training for new and existing technical support and customer care employees-Utilized deep knowledge of crucial soft skills such as empathy and active listening -Provided and received professional feedback-Taught trainees to cultivate growth mindset› Former Wix Video Tier3 Product Specialist with 2 years of experience -Provided technical troubleshooting-Tested local issues, usability issues, bugs -Monitored and reported incidents to QA, devs team and product manager-Processed escalations-Created monthly reports and quarter roadmaps› Former Tier 1 and later Tier 2 Customer Care Specialist -Communicated with users in chat, tickets and over the phone-Worked with Html5 Editor, AI builder, SEO, Domains, CRM, In-house and external Apps, eCommerce solutions, payment getaways -Participated in various department projects for analyzing and improving the product› Proficient in increasing customers retention and loyalty› Proficient in English and Ukrainian

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  National Aviation University

  Philology