Olena Herych 🇺🇦 Email & Phone Number

Lviv, Ua

Lviv Region, Ukraine

- Managed the cross-functional team of 12 people to develop the product from scratch - Performed cross-functional team management (support, motivation, feedback, people growth)- Managed expectations and relationships with the stakeholders, generated project status reports- Performed risk & change management- Developed supporting technical documentation: URS, AH, IQ, OQPQ, FSDS, Traceability Matrix - Developed and conducted on-site technical product workshops to onboard other technical teams in the UK and Switzerland- Analyzed the product and constantly suggested product improvements- Performed account management to grow the product and generate more revenue for the companyKey result: scaled the team from 2 to 12, successfully released the product with chatbots across 10+ markets

Kyiv

- Organized, coordinated, and reported on alumni activities across Western Ukraine- Overseen finances and budgets to run cultural operations of the alumni exchange programKey result: coached and engaged over 120+ FLEX alumni in 100+ community activities.

Lviv, Ukraine

- Analyzed the existing sales, support, billing operations and adopted the workflows to the Salesforce capabilities- Worked with the dev team on integration of external tools within Salesforce- Led the Salesforce Adoption Process by conducting the training for 1000+ employees. Key result: successfully migrated all company operations from internal CRM to Salesforce within 9 months, which allowed the company to scale faster.

Lviv, Ukraine

- Managed the remote business unit of 160 employees across 5 different cities- Overseen sales, support, billing, and administrative operations.Key result: increased the business unit revenue by 30%.

Lviv, Ukraine

- Managed Sales Departments across 5 offices in different cities in Ukraine- Helped supervisors to achieve business goals- Developed bonus systems, goal settings strategy, IDPs for supervisors.Key result: scaled the successful approaches of my team across the company to help other teams succeed and generate more revenue.

Lviv, Ukraine

- Managed and coached the team of 20 sales reps and 4 technical support agents- Set team/individuals goals- Developed people management and motivation strategy.Key result: helped the team to achieve and maintain top performance results.

Bachelor'S Degree, International Relations And Affairs

Garber High School, Essexville, Mi