Olena Horbachenko Email & Phone Number

United Arab Emirates

Prague, Czechia

➡️ Raised team satisfaction by fostering strong relationships and optimizing design processes within a Design System team of four.➡️ Provided strategic art direction to leverage AI at a software security SaaS company, developing a concept that increases customer satisfaction.➡️ Enhanced efficiency of design and development teams by defining requirements for base components in Storybook, utilized across five products.➡️ Mentored design team in UX processes, championed tool innovation, implemented Figma upgrades, and advised on effective ChatGPT utilization, driving team efficiency.

Prague, Czechia

➡️ Raised team satisfaction by fostering strong relationships and optimizing design processes within a Design System team of four.➡️ Provided strategic art direction to leverage AI at a software security SaaS company, developing a concept that increases customer satisfaction.➡️ Enhanced efficiency of design and development teams by defining requirements for base components in Storybook, utilized across five products.➡️ Mentored design team in UX processes, championed tool innovation, implemented Figma upgrades, and advised on effective ChatGPT utilization, driving team efficiency.Tools: Figma, Adobe XD, Miro, JIRA, Sketch, Adobe Experience Design, Adobe Illustrator

Kyiv, Kyiv City, Ukraine

➡️ Increased customer satisfaction for an insurance mobile app from 66% to 88% by redesigning the architecture and UI/UX, and influencing changes in business processes.➡️ Boosted key flow conversion by simplifying the doctor appointment process through a streamlined UI/UX redesign.➡️ Led product-market fit discovery for Ukraine’s largest insurance company, aligning product strategy with market needs.➡️ Presented a UX strategy to a large group, defined UX metrics to measure product strategy efficiency, and facilitated stakeholder alignment workshops.Tools: Miro, Figma, Adobe XD, Zoom, UserBit, JIRA.

Remote

➡️ Spearheaded growth and innovation for 10+ SaaS startups by developing and executing unique design methodologies and robust go-to-market strategies.➡️ Fostered an innovative culture in a design team of four by providing strategic direction, conducting interviews, and establishing clear design processes.➡️ Achieved an NPS score of 9 by maintaining strong client relationships and nurturing an entrepreneurial mindset.Tools: Figma, Miro, Notion, Freshbooks, Telegram, Upwork, Linked-In, Adobe XD, Miro, JIRA.

Kyiv City, Ukraine

➡️ Improved the UX for a B2B email marketing tool with 100k monthly users by conducting heuristic evaluations, user interviews, and usability testing. Collaborated with cross-functional international teams, translated insights into high-fidelity mockups, and developed UI/UX solutions for campaign dashboards, increasing customer satisfaction.Tools: Figma, Dovetail, Adobe XD, Miro, JIRA.

Gonzales, Louisiana

➡️ Drove a 9% conversion increase within three months of launch by conducting product-market fit discovery and translating insights into high-fidelity UI/UX designs.➡️ Improved team efficiency for a Silicon Valley startup by auditing and optimizing their Design System.➡️ Led the UI/UX design for a B2B marketplace for charter buses for the Saudi Arabian government, collaborating with cross-functional teams, conducting usability testing, and developing a design system in partnership with front-end developers. Successfully launched the marketplace within four months.

New York, United States

➡️ Improved usability of a Clinical Trial Management System (CTMS) used by over 5,000 organizations through non-moderated usability testing and user research with Clinical Research Associates (CRAs), refining UI designs and document management workflows.➡️ Enhanced team efficiency by leading a team of 3 designers and developing a complex Design System used across four products and 500+ mockups, including a mobile module for document scanning.Tools: Figma, Adobe XD, Miro, JIRA.

Kharkiv, Ukraine

➡️ Increased discoverability of the university law faculty website by providing redesign, backed by Google.Analytics insights.➡️ Closely worked with user interviews and analytics data.➡️ Increased engagement of the university media with graphic design content.Tools: Figma, Adobe XD, Miro, JIRA.