Olena Kravchuk Email and Phone Number

-Contributing to the development and testing of new customer-facing product features.-Identifying opportunities for content efficiency and automation and working cross-functionally to implement them.-Assist in the preparation and monitoring of compliance with audit department metrics and targets. Prepare analytics and reports for the committees, as required.

Coordinating billing department agents, evaluation of work, planning and tutoring staff.- Creating KPI's for both individuals and teams. - Setting goals and tracking individual performance of billing agents. - CRM system bug reporting and improvement proposals. - Improving sales tactics.- Describing and marketing new product features. - Resolving Customer complaints.

- Customer support and communications;- Managing commercial relationships through the entire sales process: planning, commercial negotiation, implementation, and account management;- Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities.

- Reviewing and setting standards for outside communications; - Designing or updating internal policies to mitigate the risk of the company breaking laws and regulations.-Creating and checking Terms of Use;-Creating and checking End User License Agreement;-Сhecking and analysis Іnsertion Оrders;-Checking and researching compliance materials;-Creating legal agreements for B2B and B2C clients;-Researching the right of intelectual property;-Creating official… Show more - Reviewing and setting standards for outside communications; - Designing or updating internal policies to mitigate the risk of the company breaking laws and regulations.-Creating and checking Terms of Use;-Creating and checking End User License Agreement;-Сhecking and analysis Іnsertion Оrders;-Checking and researching compliance materials;-Creating legal agreements for B2B and B2C clients;-Researching the right of intelectual property;-Creating official letter-answers on demand. Show less

While being on customer support team I was responsible for, interaction with new clients, advising on the order procedures, assistance with the web site interface. Providing support for existing clients: resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; following on the… Show more While being on customer support team I was responsible for, interaction with new clients, advising on the order procedures, assistance with the web site interface. Providing support for existing clients: resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; following on the process of the order. Communication with other Customer Support Department specialists. Representing the customer’s point of view to the company. Providing analysis of issues, work with other departments to improve the company’s products. Monitoring and updating the knowledge base and self-help resources available to customers Show less