• Impeccable knowledge of hotels in the Maldives and Seychelles • Calculation of the cost of tours to the Maldives and Seychelles • Working with travel agencies • Financial calculations and budgeting

Ensure and provide flawless, upscale, professional and high class guest serviceexperiencesAnalyse customer feedback and provide strategic direction to continuously improveoverall ratingRespond to guests needs and anticipate their unstated onesExpect and react promptly to guests’ requirements and inquiresOversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)Coordinate and manage communication between guests and staff and follow up toensure complete service recoveryPromote all amenities, conveniences and programs offeredDirect, coach and manage guest relations team to ensure all standards and operatingprocedures are adhered toAppraise team’s performance and produce reportsExamine activities logbook, assign tasks appropriately and implement control scheduledaily

Sell hotel guestrooms, catering, and banquet facilities through direct client contact tomaximize total rooms revenuesEstablish client base of organizations, social, and corporate businesses through directoutside and inside sales effort for the purpose of securing business for the hotel toensure that predetermined sales expectations are met and exceededDevelop and maintain relationships with key clients in order to produce group businessNegotiate guest room rates, meeting room rental, function space, and hotel serviceswithin approved booking guidelinesConduct tours of the hotel and banquet facilitiesFollow up to ensure guest satisfaction

First point of contact for all clients and visitorsPrimary backup for General Manager as well as the trainer and mentor for newemployeesResponsible for complaint handling managementContribute to the overall revenue by identifying opportunities and actively upselling/cross-selling products and servicesKeeping the center “show ready” by ensuring the business lounge, day offices,conference rooms and common areas are prepared as per standardsMonitoring all service charges and raising invoicesMonthly accounting reportsActing as an “extension” of clients by delivering mail, answering their phones, sendingtheir packages, ordering office suppliers, booking meeting rooms and hotelsMaintain facility and IT Telecoms Management within the center

Sales promotion (familiarization trips, customer events, mailings)Initiation of marketing activities with industrial partners (event managers, airlines,DMC’s)Corporate client relationship management (SKYPE, telephone calls, mailings)Maintaining and carrying out a systematic update of the client database inDELPHI (with focus on Russia and former CIS countries)Hotel bookingsTranslations: Russian-English and English-Russian

Assist all Russian speaking guests of the resortResolve any complaints and issues that Russian guests may experience during theirstay in BaliAssist Guest Services and Concierge as neededPrepare daily operational reportsTranslate all documents from English to Russian/Ukrainian for both Four SeasonJimbaran Bay and Four Seasons SayanAssist with writing and translating business correspondence on behalf of colleagues inthe Reservations and Sales departmentsCreate itineraries and SPA programs for Familiarization trips and VIP visitsAssist Sales Department with site inspections and client entertainment for both FourSeasons Resort Jimbaran Bay and Four Seasons Resort Sayan