Olena Piddubna Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Remote

- Creating and implementing process regulations.- Establishing company-wide quality and business process policies and objectives.- Developing Quality Management Systems (QMS) and Information Security Management Systems (ISMS).- Ensuring compliance of the compliance management system with ISO 9001 and ISO 27001 requirements.- Managing the Personal Data Protection Program within the company, with a focus on GDPR compliance.- Supporting the company in maintaining data protection when providing software engineering and related services to customers.- Gathering and analyzing information about deviations in business processes and product quality from established standards.- Providing guidance to employees on process and information security-related risks.- Conducting examinations, audits, and assessments of quality and information security management systems.- Organizing and managing data related to quality and information security.- Overseeing Software Quality Assurance and Information Security processes at the project and operational levels.- Initiating and monitoring corrective and preventive measures.- Making process-related proposals at the company and division levels.- Identifying IT infrastructure needs and proposing development plans.- Developing, configuring, and managing electronic Quality Management Systems (EQMS) and Information Security Management Systems (ISMS). - Handling change requests for ISMS and providing user support, including access control and issue resolution.- Creating procedures and manuals for managing process and information security documents.- Establishing systems for identifying business processes, their attributes, and documentation.- Maintaining logs of process documentation changes and informing personnel about updates.- Verifying the integrity and completeness of process documentation during internal quality management system audits and significant changes.

- Allocating and analyzing budget- Conducting business analysis of customer requirements- Managing projects with T&M, leading teams of up to 7 members- Delivering a B2B and B2P software product for the local market- Controlling project scope, schedule, and budget- Holding daily meetings with customers- Coordinating teams using the Scrum framework- Handling change requests- Prioritizing the product roadmap for the internal tooling team.- Analyzing requirements and user stories- Planning tests and estimating effort

Kyiv, Kyiv City, Ukraine

Enhanced and managed Quality Management System within the company by creating and updating documentation and operational processes.- Played a pivotal role in data quality compliance initiatives by vigilant monitoring and addressing data-related issues to uphold accuracy and integrity.- Offered valuable support for operational and commercial matters pertaining to key business systems and actively identified areas for enhancement and increased efficiency (e.g., optimizing Customer Support processes and automating manual work, resulting in $50,000 in savings for the company).- Strategically oversaw and coordinated corrective actions in response to audit findings, leading to substantial improvements in quality processes and ensuring compliance. These efforts resulted in significant cost savings of $100,000 for the company.- Conducted external audits, actively participated in coordination and preparation, and attended audit sessions to ensure strict compliance with quality standards and regulations. Notably, I played a vital role in 5 external ISO 9001 audits, all of which were successfully passed without any findings.- Took part in continuous improvement culture training creation.

Kyiv, Kyiv City, Ukraine

- Conducted internal audits of the company's quality management system in accordance with ISO standards, including planning and conducting audits, collecting and analyzing evidence, and preparing reports of findings.- Verified that the company's quality management system conforms to the requirements of the relevant ISO standard(s), as well as any other applicable regulations or standards.- Worked with management and employees to identify areas of improvement in the company's quality management system, and provide guidance and recommendations to address any identified issues.- Maintained documentation related to internal audits, including audit plans, checklists, and reports, as well as any corrective action plans developed as a result of audit findings.- Reviewed and evaluate the effectiveness of corrective actions taken to address any identified non-conformities or other issues.- Participated in external audits of the company's quality management system, as necessary.

Kyiv, Kyiv City, Ukraine

Master'S Degree, Banking

Bachelor'S Degree, Banking