- Purchase ledger administration, invoicing, - Reports, - Payment run, - Process BACS and Checks payments, - Credit control, - Create and maintain suppliers accounts, - Reconciliations of accounts, - Resolve queries, - Preparation of statements and distribution, - Assist with internal queries, - Processing transactions on accounts payable and accounts receivable, - Maintaining the age-analyses on accounts payable and receivable, - Processing of daily transactions, - Reconciliation of control accounts, - Processing of daily refunds based on various payment methods, - Additional ad hoc duties, as required within the finance department.

- Purchase Ledger administration.- Match and code invoices.- Manage supplier invoices, ensure reconciliation with purchase orders and delivery notes.- Distribute supplier invoices for internal authorisation.- Ensure CRM system is up to date.- Answer supplier and customer phone queries.- Reconciliation of supplier statements.- Assist in the preparation of bank reconciliations.- Processing and administration of internal expense claims.

 Observe and measure customer service, product quality and the general environment of their establishments;  Provide feedback by writing reports about the shopping experience;  Help businesses increase sales by assisting in improving customer service awareness;  Improve service levels, increase customer loyalty, better staff engagement, bigger market share and more profit.

 Established targets and designed strategies to achieve them on time; Planned, arranged and hosted a team building away day, which resulted in improved communications within the office; Monitored latest government rules and regulations to keep all policies in order and successfully passed all internal and external control checks of the Bank's Branch in 2013-2016 (Cash Operations, Security Services and Pension Fund); Maintained a cordial relationship with the bank customer as I was the first point of contact in case of any disputes or misconception regarding bank services; Maintained well-established relationships with high net worth individuals and investors; Negotiated large financial transactions – Advised and assisted clients in studying financial transactions; Provided effective banking hall management, orchestrated the team of 13 and supported colleagues to work collaboratively and be empowered to consistently deliver high standards of customer service;Hired, trained and supervised all branch staff and helped them understand their work and quality standards to be attained;Accomplishments: Exceeded Brunch target of years 2014 – 2016: Successfully negotiated and closed new transactions, prepared proposals and quotations, negotiated and won new contracts consistently; Improved customer service satisfaction 26% annually through management initiatives and customer service control; Expanded business development to include deposits and loans, which increased loan business 25%. Increased new bank relationships within the local community 39% by executing quarterly promotions, personal meetings and successfull presentations; Increased monthly staff retention rate by 45% after implementing new training programmes; Received superior customer service satisfaction scores for 8 consecutive quarters; Received Employee of the Month Service Award in December 2016 for the best results in Corporative Business.

 Posting staff expenses, checking and paying supplier statements, and posting to the system; Preparing prepayments and accruals, reconciling salary and pension control accounts, cash reconciliation and calculating depreciation; Controlling foreign currency and petty cash; Checking purchase invoices against orders; posting onto the system;  Dealing with enquiries liaising with suppliers and purchasing to resolve;  Reconciliation of banking daily, credit card payments, monthly invoicing, cash; Preparing weekly labour figures.

 Transaction monitoring - identified and escalated potential risks and operational issues; Explained and challenged the outcome of individual cases; Delivered complex portfolios of customers with financial problems; Categorised the genuine and admin defaults based on personal analysis and gained experience; Preparated reports on request of senior departments, auditors and inspectors, submited documents according to such requests, monthly consolidated financial reporting pack; Developed good working relationships with professionals such as auditors, tax advisors and regulators; Data analysis, including various banking products, collaterals and cashflows.Accomplishments: Improved level of customer service on 13% by implementing organisational philosophy, policies and procedures; Successfully passed all internal and external control checks of the Bank's Branch; Established policies and regulations for banking staff and also informed the staff about any possible changes or new policies.

 Implemented operations with current accounts of individual and corporate clients in foreign currency; Foreign exchange control of all Branch operations according to legal requirements;  Implemented transactions of buying-selling currency in the Foreign Exchange Market, operations with correspondent accounts; Processed other applications including internet banking, debit card & credit card, etc.; Received Employee of the Month Service Awards in 2002-2003.