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Olena Usova Email & Phone Number
Account Manager
at
GlobaHub AG
LinkedIn matched
✓ Verified August 2026
2 data sources
Profile completeness 86%
Current company
Role
Account Manager
Location
Madrid, Community of Madrid, Spain
Company size
Who is Olena Usova? Overview
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Quick answer
Olena Usova is listed as Account Manager at GlobaHub AG, a with 24 employees, based in Madrid, Community of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Olena Usova.
Olena Usova previously worked as Enterprise Technical Support Specialist at Nextiva and Advanced Technical Support Specialist at Nextiva.
Company email context
Email format at GlobaHub AG
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GlobaHub AG
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Profile bio
About Olena Usova
Olena Usova is a Account Manager at GlobaHub AG. She possess expertise in hospitality, reservations, customer satisfaction, fidelio, standards compliance and 7 more skills. Colleagues describe her as "Working with Olena in one team for 2 years was a huge pleasure. She was able to find the right approach in communication with different type of customers. I remember seeing a ton of positive feedback on cooperation with her. Her KPI was always met, and she always put efforts to keep improving it. Olena was assigned as mentor to teach others, onboard new teammates and other analytical special projects that were handled exceptionally well. On top of that, she is empathetic and has nice personality which makes her a great fit in teams that support human values." and "I can recommend Olena as a reliable team member. She is a goal-oriented, responsible person, very involved in the company's goals. I was happy to have her in the team and sure she will add value to any company."
Listed skills include Hospitality, Reservations, Customer Satisfaction, Fidelio, and 8 others.
Current workplace
Olena Usova's current company
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Globahub Ag
9 roles
Olena Usova work experience
A career timeline built from the work history available for this profile.
Enterprise Technical Support Specialist
- Setting up and troubleshooting hardware, software, equipment and applications via phone, chats and emails; - Identifying and escalating bugs using Salesforce and Jira; - Assisting in Floor Support (aka Tech Lead)- Conducting training sessions with new agents per supervisors request.
Advanced Technical Support Specialist
Aug 2021 - Dec 2021
Technical Support Specialist
Jul 2020 - Jul 2021
Revenue Manager
* Plan the yearly budget for 5 hostels in 4 countries (total 736 beds) (accommodation revenue + distribution cost);* Determine and set room rates using revenue management tools and systems;* Evaluate the competitors, use rate shoppers, analyze booking pace, customer trends, predict occupancy and revenue;* Create special offers, attract long stays, convert room categories to rise the occupancy and drive more revenue;* Maximize direct sales, minimize the distribution costs; * Report to the owner on a weekly and monthly basis;* Create and manage sales through OTAs; * Find, compare and implement most suitable PMS, Channel Manager, Booking Engine, Revenue AI to comply with the growing business needs.
Nov 2017 - Feb 2020
Quality Control Assistant
* Quality check through mystery calls and mystery visits; * Trainings for chain hotels staff on reservation standards and quality service
Sep 2015 - Oct 2017
Reservation Agent
* Reservations in various hotels systems (PMS) for 18 hotels of our chain;* Cooperation with hotels regarding accommodation of groups and events organizations;* Operating quality assurance line (answering the calls, following up with the hotels, guest satisfaction control etc);* Guest Loyalty program implementation; * Corporate Loyalty program implementation.
Apr 2011 - Oct 2017
Reservation Agent
Nov 2009 - Apr 2011
Guest Relations Manager
Golden 5 Hotels & Resorts
Aug 2006 - Aug 2007
FAQ
Frequently asked questions about Olena Usova
Quick answers generated from the profile data available on this page.
What company does Olena Usova work for?
Olena Usova works for GlobaHub AG.
What is Olena Usova's role at GlobaHub AG?
Olena Usova is listed as Account Manager at GlobaHub AG.
Where is Olena Usova based?
Olena Usova is based in Madrid, Community of Madrid, Spain while working with GlobaHub AG.
What companies has Olena Usova worked for?
Olena Usova has worked for Globahub Ag, Nextiva, Dream Hostels, Premier Hotels And Resorts, and Premier Hotel Rus.
How can I contact Olena Usova?
You can use AeroLeads to view verified contact signals for Olena Usova at GlobaHub AG, including work email, phone, and LinkedIn data when available.
What skills is Olena Usova known for?
Olena Usova is listed with skills including Hospitality, Reservations, Customer Satisfaction, Fidelio, Standards Compliance, Quality Auditing, Customer Loyalty, and Opera.
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