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Lena May is listed as Functional Analyst at CareFirst BlueCross BlueShield, based in Charlotte Metro, United States. AeroLeads shows a work email signal at anthem.com and a matched LinkedIn profile for Lena May.
Lena May previously worked as Information Technology (IT) Quality Control Analyst Senior at Anthem, Inc. and System Analyst SR at Anthem, Inc.. Lena May holds Master Of Science - Ms Engineering, Telecommunications Engineering from Electrotechnical Institute Of Telecommunications.
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Deliver thorough, independent analysis of data and information and interpret and present results as highly analytical and process-oriented data analyst with in-depth knowledge of relational databases, data curation, and visualizing. Create and generate reports to capture data per business requirements / requests. Work with cross-functional teams on resolution of production issues and answer inquiries through strong interaction and communication with varied technical groups and end users as amicable, efficient, dependable, and highly responsive subject matter expert (SME), known for quickly learning new products and procedures and great personality. Improve processes by identifying root cause of issues, translating problems into simple steps for timely resolution. Enjoy challenging work and consistently meet commitment with integrity, enthusiasm, and attention to detail.Quality Assurance (QA) - Test Cases, Testing, and Post Deployment ValidationTechnical Assistance | Eligibility, Membership, and Setup RequestsSQL Queries and Research | ComplianceCustomer Focus and Support | Training | Batch Prod Job and Process MonitoringStandard Operating Procedures (SOPs) and Documentation
Listed skills include Sharepoint, Sdlc, Business Analysis, Visio, and 2 others.
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Baltimore, Md, Us
• Provide operational support and analysis by obtaining the facts and analyzing problems.• Handle enrollment and claims file loading and related reporting responsibilities.• Handled updates of the various technical documentation, and prepared SOPs documentation.• Assisted vendors with data/file-related issues, and error resolution.
Indianapolis, Indiana, Us
Production Operation TeamSME in products, eligibility and membership, claims, health savings accounts (HSAs), and CS90 platform functionality. Managed internal / external issues. Single point of contact (POC) for product setup requests and HSA inquiries. Utilized SQL queries for research and developing reports. Oversaw 1/1 renewal-related tasks, documented standard of procedure (SOPs), and conducted training.• Estimated impact on application by representing team on new small system change requests (SSCRs) and project discussions from products perspectives.• Verified stability of program change, participating in testing, user acceptance testing (UAT), and post-deployment validation of new changes.• Eliminated delay in processing requests and handled all process-related tasks, quickly learning areas of expertise in other departments, providing high-quality backup support for team members.• Achieved QA team deadline by assisting with testing, preparing test scenarios and data files.• Resolved high-volume of inquiries in timely manner, utilizing SQL Query Analyzer.• Delivered training upon need / request, minimizing turnaround time, increasing quality and accuracy, and resolving need for additional resources at high season of 1/1 renewal.• Identified potential IRS non-compliance issues by proactively creating annual reports.
Indianapolis, Indiana, Us
Performed analysis and provided support for claims and eligibility issues on legacy application.• Resolved claims adjustment issues and guided medical claims inquiries, using multiple user interfaces and SQL Query Analyzer for research and handling, effective research, and communication.
Tested windows and web-based versions of Capitol Correspondence (Constituent Mail Management System), reporting services, Infomaker reports, imaging, and workflow in multiple environments. Documented and promptly reported testing results. Maintained lists of enhancements and design changes for each application release and participated in preparation of test cases. Provided technical assistance to help desk representatives and demonstrated application to new employees. Introduced new changes to users in system bulletin format.
Delivered customer technical support to users in US Senate and Congress for constituent management software, Capitol Correspond (MS Windows and web-based versions). Assisted callers with installation and setting up new user accounts. Troubleshot software and hardware problems over phone.
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Lena May works for CareFirst BlueCross BlueShield.
Lena May is listed as Functional Analyst at CareFirst BlueCross BlueShield.
AeroLeads has found 1 work email signal at @anthem.com for Lena May at CareFirst BlueCross BlueShield.
Lena May is based in Charlotte Metro, United States while working with CareFirst BlueCross BlueShield.
Lena May has worked for Carefirst Bluecross Blueshield, Anthem, Inc., Interamerica Technologies, and Interamerica.
You can use AeroLeads to view verified contact signals for Lena May at CareFirst BlueCross BlueShield, including work email, phone, and LinkedIn data when available.
Lena May holds Master Of Science - Ms Engineering, Telecommunications Engineering from Electrotechnical Institute Of Telecommunications.
Lena May is listed with skills including Sharepoint, Sdlc, Business Analysis, Visio, Microsoft Sql Server, and Databases.
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