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Lena May is listed as SENIOR QUALITY CONTROL (QC) ANALYST / PRODUCTION SUPPORT SPECIALIST at CareFirst BlueCross BlueShield, based in Charlotte Metro, United States, United States. AeroLeads shows a work email signal at anthem.com and a matched LinkedIn profile for Lena May.
Lena May previously worked as Functional Analyst at Carefirst Bluecross Blueshield and Information Technology (IT) Quality Control Analyst Senior at Anthem, Inc.. Lena May holds Master Of Science - Ms Engineering, Telecommunications Engineering from Electrotechnical Institute Of Telecommunications.
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Deliver thorough, independent analysis of data and information and interpret and present results as highly analytical and process-oriented data analyst with in-depth knowledge of relational databases, data curation, and visualizing. Create and generate reports to capture data per business requirements / requests. Work with cross-functional teams on resolution of production issues and answer inquiries through strong interaction and communication with varied technical groups and end users as amicable, efficient, dependable, and highly responsive subject matter expert (SME), known for quickly learning new products and procedures and great personality. Improve processes by identifying root cause of issues, translating problems into simple steps for timely resolution. Enjoy challenging work and consistently meet commitment with integrity, enthusiasm, and attention to detail.Quality Assurance (QA) - Test Cases, Testing, and Post Deployment ValidationTechnical Assistance | Eligibility, Membership, and Setup RequestsSQL Queries and Research | ComplianceCustomer Focus and Support | Training | Batch Prod Job and Process MonitoringStandard Operating Procedures (SOPs) and Documentation
Listed skills include Sharepoint, Sdlc, Business Analysis, Visio, and 2 others.
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Baltimore, MD, US
Indianapolis, Indiana, US
Indianapolis, Indiana, US
Tested windows and web-based versions of Capitol Correspondence (Constituent Mail Management System), reporting services, Infomaker reports, imaging, and workflow in multiple environments. Documented and promptly reported testing results. Maintained lists of enhancements and design changes for each application release and participated in preparation of.
Delivered customer technical support to users in US Senate and Congress for constituent management software, Capitol Correspond (MS Windows and web-based versions). Assisted callers with installation and setting up new user accounts. Troubleshot software and hardware problems over phone.
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Lena May works for CareFirst BlueCross BlueShield.
Lena May is listed as SENIOR QUALITY CONTROL (QC) ANALYST / PRODUCTION SUPPORT SPECIALIST at CareFirst BlueCross BlueShield.
AeroLeads has found 1 work email signal at @anthem.com for Lena May at CareFirst BlueCross BlueShield.
Lena May is based in Charlotte Metro, United States, United States while working with CareFirst BlueCross BlueShield.
Lena May has worked for Carefirst Bluecross Blueshield, Anthem, Inc., Interamerica Technologies, and Interamerica.
You can use AeroLeads to view verified contact signals for Lena May at CareFirst BlueCross BlueShield, including work email, phone, and LinkedIn data when available.
Lena May holds Master Of Science - Ms Engineering, Telecommunications Engineering from Electrotechnical Institute Of Telecommunications.
Lena May is listed with skills including Sharepoint, Sdlc, Business Analysis, Visio, Microsoft Sql Server, and Databases.
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