Ole Nortoft Email & Phone Number

Copenhagen, Dk

American Interlink carries out Project - and Interim Management and General Consulting for American - and Nordic-based companies.www.americaninterlink.com

Responsible for strategic projects and the operations department that handled more than 400 work orders per month. Managed the supply chain forecasting, local and international shipping, centralized own warehouse and 3rd party-managed warehouses. Negotiated an outsourced breakdown service provider agreement. Established a new equipment customer service contract and documented all process workflows.

Copenhagen

Responsible for creation of a new Service Sales Department, developing and implementing new service sales customer offers and the go-to-market strategy with specific action plans. Managed the Nordic workshop network expansion, through mergers and acquisitions and greenfield start-up investments. Negotiated a strategic workshop acquisition contract and oversaw the integration of the newly acquired business into TIP Trailer Services.

Copenhagen

Responsible for the workshop network expansion through acquisitions and greenfield investments for startup of workshop operations. Identified and managed strategic Nordic projects for new service offers and business solutions. Met with workshop owners and franchise holders offering to take over their business and prepared multiple acquisition bids together with the HQ M&A team. Planned, implemented and recruited staff for a project handling Nordic 24/7 Trailer Roadside Assistance with the year one targets achieved after six months. Project lead on two workshop start-ups which went operational at the targeted dates. Prepared the process (SOP) for daily on-site tire inspection and replacement for one of the biggest Nordic trailer customers.

Responsible for the repositioning the Renault Trucks new trucks sales through the Volvo Group Trucks national market companies in the Nordic and was the commercial link to the factory in Lyon, France. Increased the sales of Renault Trucks at the Volvo Trucks Nordic dealer network level of more than 100% in 2015 through support, drive, development, and evaluation of new business opportunities and. Improved the salesmen efficiency through active price management and territory management, e.g. performed a customer classification and prospect segmentation as well as territory management planning at Eastern regions of Finland resulting in a significant increase in sales.

Copenhagen Area, Denmark

Responsible for carrying out a complete Nordic dealer and repairer network restructuring transferring the franchise to the privately owned as well as fully owned Volvo Group Trucks network. Negotiated with the owners of two the largest dealer groups in Denmark for them to end their Renault Trucks dealer contracts prematurely paving the way for the Volvo Trucks network to take over the sales. Promoted the business opportunities of Renault Trucks franchise and related business cases to the private Volvo dealers in the Nordic. Prepared the new Renault Trucks dealer and repairer contracts and had them signed with the private Volvo dealers in Denmark, Norway Finland securing the aftermarket and sales coverage required. Oversaw optimization of processes and upgrade of a dealer management systems for nine fully owned Volvo Truck Centers in Denmark.

Business Development of a Nissan dealer in Kampala, Uganda based on Nissan’s After Sales Dealer Operation Standards. Made an overall assessment and implemented new processes and procedures for the after-sales management, for the workshop, and in the parts department. The overall score for the dealer standards in these areas was increased from less than 20 % to more than 70 % on 243 standards during the project. Established and managed a temporary pre-delivery inspection center in Kampala, Uganda for BMW cars and motorcycles for the Commonwealth Heads of Government Meeting (With a team of 35 people). Traveled to Juba in South Sudan and prepared a budget and business plan for a customer who wanted to establish an automotive workshop there. Carried out process mapping and updated Sarbanes-Oxley (SOX) documentation for a National Sales and Market Company of a leading vehicle manufacturer in close cooperation with a big international auditing company. Led the implementation of a new web-based pricing system for a leading Norwegian car importer.

Responsible for strategic after-market projects and Product Manager for spare parts and accessories. Implemented a Toyota Motor Europe web-based dealer ordering software at 90 dealers and subsequent training. Integrated the same dealer ordering system with two dealer management IT systems. Was SOX-Champion for the After-Sales division mapping and analyzed the workflows/processes and subsequently changed them to be SOX compliant in close cooperation with a big international auditing company. Analyzed and managed the pricing of Toyota spare parts on the Danish market.

Posted as an expatriate at Motorcare Uganda for two years.

Hd (A), Business And Marketing

Market Economist, Business And Marketing

Merkonom, Marketing