•Provided advanced human service work program support to low/ no income Baltimore County residents. Work involved the responsibility for case management including assessment, planning, advocacy and follow-up; coordinating, managing and evaluating assigned program services; networking with community agencies and developing outreach contact on behalf of and in support of this demographic•Applied knowledge of the sociological, behavioral and cultural factors influencing the behavior and attitudes of low/ no income Baltimore County residents to successfully execute the principles, practices and techniques of social service work and deliver programmatic services to this group. Assessed, discussed and documented a resident’s physical and mental abilities, financial, social and environmental needs, to jointly formulate an effective action plan•Determined residents’ eligibility for enrollment in program services (i.e., assistance with; home energy, eviction prevention, pharmaceutical prescriptions and emergency food). This involved reviewing and analyzing income and employment information; administering a variety of assessment tools and evaluating the results; interviewing applicants and evaluating employment, social, economic, behavioral and educational goals•Assisted in the operation of classroom training and work experience components of the job training program. Monitored and documented resident’s needs, progress and success

•Managed a successful wedding, special event, and boudoir photography services company serving the Washington, D.C, Maryland, and Virginia Tri-State area•Developed internal policies and procedures, created production processes, managed vendor sourcing and relations.•Collaborated with a marketing agency in developing a comprehensive marketing strategy, including a professional website and marketing collateral •Efficiently manage administrative/financial/accounting functions, purchasing, and product/service supplier relations•Applied superior communication skills toward diplomatically addressing, troubleshooting and resolving client issues

•Organized and hosted retention programs for students, such as Late Night in the Zone•Promoted and conducted programs such as “Good Morning Commuter” (held twice a year during exams) for commuters, the largest student population on campus•Collected and interpreted data from retention and commuters events to help understand the diverse needs of all students, and to better serve the off campus population