As a Customer Success Manager (CSM) working with key partners, I oversee a portfolio of 3000 companies. My primary focus is on increasing sales through existing subscriptions and upselling by identifying partner needs within the Exely, which offers over 12 products to support partners in running efficient businesses and boosting direct sales. Partners can utilize at least one component from the platform tools.My responsibilities include developing and retaining key company partners… Show more As a Customer Success Manager (CSM) working with key partners, I oversee a portfolio of 3000 companies. My primary focus is on increasing sales through existing subscriptions and upselling by identifying partner needs within the Exely, which offers over 12 products to support partners in running efficient businesses and boosting direct sales. Partners can utilize at least one component from the platform tools.My responsibilities include developing and retaining key company partners through various strategies:Identifying partner needs and providing training on the effective use of Exely tools (guides, instructions, onboarding, training, QBR).Adapting products based on partner feedback, identifying partner needs, and enhancing product offerings (CusDev).Upselling to existing partners to increase average order value.Analyzing metrics and statistics to identify growth opportunities.I focus on reducing churn and downgrades by offering expertise and effective communication with partners, working to enhance partner loyalty to the company. I organize meetings, events, and business breakfasts for key company partners, as well as optimization meetings both offline and online to ensure effective partner engagement and satisfaction. Show less

I have managed a portfolio of over 300 properties, including top global and local chains like Accor, Marriott, IHG, Radisson, Azimut, Amaks, and independent properties. Through in-depth analysis of hotel performance, I have implemented strategic optimizations to drive growth and increase profitability. By setting clear priorities to boost B.com market share and revenue, I have achieved significant results by identifying potential revenue increases and maximizing key metrics impact.I… Show more I have managed a portfolio of over 300 properties, including top global and local chains like Accor, Marriott, IHG, Radisson, Azimut, Amaks, and independent properties. Through in-depth analysis of hotel performance, I have implemented strategic optimizations to drive growth and increase profitability. By setting clear priorities to boost B.com market share and revenue, I have achieved significant results by identifying potential revenue increases and maximizing key metrics impact.I have successfully convinced partners to adopt B.com products and features, such as the Preferred Program and Genius Loyalty Program, by highlighting the benefits of each offering. Quarterly SWOT analyses of the market have led to the identification of new opportunities that align with KPIs and targets. Through proactive engagement, including visits and performance calls, I have built strong relationships with key stakeholders.My networking skills have been honed through organizing events, round table sessions, and webinars with over 100 participants. Utilizing negotiation techniques, I have uncovered new opportunities, listened attentively to partners' needs, and crafted win-win solutions to drive mutual success. Show less

•Corporate and Agent contract signing, maximizing room occupancy•Active searching for new customers by “Cold calling”•The creation of the own client base •Revenue increasing from existing customer base•Definition of price policy •Sales conference service (Renal of conference rooms, equipment, meals service, coffe breaks)•Meetings and negotiations with the clients •Organizing dinners and lunches for the Hotel guests

Check-in/check out Club guests. Be informed about daily operations and events.Know all frequent customers and is familiar with their special requests. Ensure that their needs are met. Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette. Be knowledgeable about all emergencies plans and know how to act upon them. Report any unusual occurrences immediately to the Executive lounge manager. At all times strive to… Show more Check-in/check out Club guests. Be informed about daily operations and events.Know all frequent customers and is familiar with their special requests. Ensure that their needs are met. Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette. Be knowledgeable about all emergencies plans and know how to act upon them. Report any unusual occurrences immediately to the Executive lounge manager. At all times strive to represent Swissotel in the most professional and courteous manner. Show less