Olevia Holland-Cooper, Ctm,Ains,Ais,Api,Ins,Ie Email & Phone Number

Baton Rouge, Louisiana, United States

Investigate claims and obtain relevant facts to determine coverage, loss and liability.Interact effectively with customers, insurance agents, police, attorney and other public personnel involved in claim process.Assist Supervisor in analyzing, planning, decision-making and problem-solving activities to support claim settlement.Oversee legal and medical aspects of claims.Document claim file activities in accurate and timely manner.Resolve claim issues promptly and follow-up on outstanding issues.Perform negotiation with insured and claimant to achieve claim settlements.Communicate claim status to supervisor and customers on regular basis.Contact outside agents for claim investigation if needed.Recommend claim and expense reservesObtain state licenses as required.Work in compliance with state regulations and applicable jurisdictions.Perform claim assignments received from Supervisor in timely and accurate manner.Work under the guidance and assistance of Supervisor to ensure accurate claim settlement.Manage claim settlements within authority limits.

In my position as an Underwriter, I make underwriting exceptions in support of our company's customer service representatives; work total loss and claims listings; and, work closely with my UW Manager on underwriting and training issues. I was recently appointed as a continuing education and pre-licensing instructor.

Baton Rouge, Louisiana, United States

 Capture, track and oversee auto liability insurance claims  Reconstruct accidents and record interviews over phone  Educate policyholders on insurance coverage  Utilize various tools to investigate and negotiate property damage settlements  Refer fraud losses to company representatives and determine financial recovery opportunities  Exhibit understanding and commitment to first call resolution

Baton Rouge, Louisiana Area

Providing exceptional customer service at every customer contact! I quote and issue auto insurance policies, perform endorsements, record & report claims, post payments and above all, I answer customer's insurance questions and help them to understand their coverage.

Supervising a team of finance professionals, who handled calls from sales agents throughout the state; making work schedules that ensured adequate phone coverage, preparing weekly reports, handling both employee and customer issues.

Baton

Taking, recording, reporting both personal and commercial claims from FNOL to completion.

Baton Rouge, Louisiana Area

Taking over 100 underwriting exception calls a day from our company's csrs in both the states of LA and AL; managing claim alerts & stepping in as supervisor, when needed.

Responding to the company's customer service representatives calls for underwriting exception; responding to claim alerts, responding to escalated customer calls and assisting in the training of new hires.

Review & accepted or declined new business risks; lead a team of three to handle 13 agent's book of business; and, making field visitations to my assigned agents.

Associate'S Degrees, Insurance, Passed

Activities and Societies: P & C Insurance License Personal Auto Adjuster's LicenseObtained the following desinations: CTM, API, AIS, INS.

General Studies, High School Diploma

Activities and Societies: National Honor Society, Future Business Leaders Of America