Olga Bender Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Metropolitan Area

My time at The Cradle of Hope has seen me move through a few positions. Starting as a House Mother at one of The Cradle of Hope Shelters, I now fill the position of Personal Assistant to our powerhouse of a CEO, Melodie van Brakel.Along with assisting the CEO, I am now taking on bookkeeping duties as well. At The Cradle of Hope, we all fall in wherever it is necessary whether it is offloading donations or doing some accounting. Teamwork makes light work!!

Johannesburg Metropolitan Area

While working for one of the outreach initiatives of The Cradle of Hope, Tjokkertjies vir Jesus Pre-School, I filled various roles as well. My responsibilities included the Pre-School administration, receiving school fees, and following up on non-payment. I collated the Bread Project which included orders and distribution. From time to time I needed to stand in for the school principal when she had other commitments.

Johannesburg Metropolitan Area

As a House Mother at The Cradle of Hope's House of Restoration, I filled such duties as• Counseling and support.• First aid.• Ensure that comply with the rules and duties as set out by Management as well as ensure thatresidents tolerate and respect each other and behave as sisters in the house.• Attend all events and functions as well as all compulsory group and individual sessions presented atthe Cradle Of Hope.• Ensure that all residents are at home by the stipulated time each evening and after a weekend out.• Ensure that The House Of Restoration is clean at all times and that all residents have done theirassigned duties.• Issuing verbal/ written warnings according to the disciplinary guidelines provided.• General food preparation management and delegation of relevant duties.• General storeroom and freezer/fridges management, stock control and duties management anddelegation.• Control of incoming/ outgoing food, stock, and donations.• Handle all day-to-day queries and needs of residents.• Welcoming and induction of residents.• Maintain general peace and positive attitude in the house; handle disputes and fights betweenresidents.• Weekly inspections of bedrooms, cupboards, and general house.• Compilation and purchasing of weekly groceries.• Maintenance and control of medicine cupboard.• Receiving of money deliveries.• First Aid Responsible Person.• Collection of food, donations, etc by car.• Transporting residents to Doctors, Social Workers, etc.• Daily, weekly & monthly reports.

Johannesburg Metropolitan Area

UCS is a Hosting and Network Services company. While there I filled the Facilities Manager post for Data Centre Operations. (ABB/Massmart/Jupiter/Cashbuild/SaturnDuties• Ensuring smooth day-to-day running of UCS‐Solutions Data Centres.• Monitoring each Data Centre in terms of air‐conditioning, humidity, power, fluid detection, sensorpod readings, dew point, cabling, etc. This is done via Netbotz. I am an Administrator thus ensuringproper programming to obtain accurate results.• Daily, weekly, monthly management report feedback (Mancom).• Responding 24/7 to alarm notifications and reacting accordingly.• Updated diagrams on each Data Centre, their racks, and equipment in the racks.• Access Control ‐ Monitoring, additions, deletions, reports, etc. (Biometric)• Generator management – services, faults, etc.• UPS management – services, faults, etc.• Quotes, Purchase Order gathering.• Environmental Monitoring• Operations vehicle management (Petrol, servicing, etc.)

Johannesburg Metropolitan Area

Duties• Ensuring Standard Bank, AON, Business Connexion constant satisfaction with regards to Soft Servicesthroughout the building.• Swiftly attending to any problem areas or less than satisfactory services.• Contract Management including cleaning, hygiene services, gardens and landscaping, pest control, etc.• Constant monitoring of Service Level Agreements including conducting of regular audits.• Interviewing prospective new contractors to ensure competitive rates and services.• Monitoring and reporting on contract performance daily, weekly, and monthly to clients.• Day to day running of operational requirements.• Handling all Human Resource related issues including issuing and monitoring leave, approving andmotivating staff loans, interviewing new staff, etc. Personal assessments, Provisioning, Appraisals,Training, Salary Revisions, KPA’S, etc. for staff.• Ordering and control of consumables and stationery.• Checking and signing off of monthly contract invoices.• Health & Safety Representative (Nominated Chairperson) – Setting up of Health & Safety Proceduresincluding use of gondola’s and scaffolding etc• Management of Mailroom staff and operations.• Management of Standard Bank Staff Shuttle Busses and operations.• Management of Switchboard and operations.• Management of Helpdesk and operations.• Management of Parking and operations.• Management of Reception and operations.• Management of Quality Control and operations.• Day to day dealing with Properties to ensure the smooth day-to-day running of the building.Reason For Leaving• Drake & Scull have lost many contracts over the past few months. They have tried to place me butthere is no account where a Soft Services/Senior Customer Services Manager is required. No optionbut retrenchment.

Johannesburg Metropolitan Area

• Employed to set up Call Centre from the inception of contract at Nedcor Sandton.• Daily, weekly, monthly reports compilation for management.• Training of Call Centre Operators.• Interviewing and employment of Call Centre Operators.• Salary revisions.• Training of approx. 3000 Nedcor staff on Facilities Management, House Rules, etc.• Personal assessments, Provisioning, Appraisals, Training, Salary Revisions, KPA’S, etc. for staff.

Johannesburg Metropolitan Area

• Ensuring Nedcor’s constant satisfaction with regards to Soft Services throughout the building.• Swiftly attending to any problem areas or less than satisfactory services.• Contract Management including cleaning, hygiene services, gardens and landscaping, pest control, etc.• Managing Receipt, Dispatch, and Delivery department.• Constant monitoring of Service Level Agreements including conducting of regular audits.• Interviewing prospective new contractors to ensure competitive rates and services.• Monitoring and reporting on contract performance daily, weekly, and monthly to clients.• Day to day running of operational requirements.• Handling all Human Resource related issues including issuing and monitoring leave, approving andmotivating staff loans, interviewing new staff, etc. Personal assessments, Provisioning, Appraisals,Training, Salary Revisions, KPA’S, etc. for staff.• Ordering and control of consumables and stationery.• Ordering and issuing of staff uniforms.• Facilitating office moves and handling Mesure IT support.• Checking and signing off of monthly contract invoices.• Health & Safety Representative – Setting up of Health & Safety Procedures including use of gondola’sand scaffolding etc.

Johannesburg Metropolitan Area

Location Service Manager• Manage Security Control Room & Call Centre Staff.• Personal assessments, Provisioning, Appraisals, Training, Salary Revisions, KPA’S, etc. for staff.• Manage and program BMS for lighting and air‐conditioning.• Go between customer & Johnson Controls.• Compilation of shift rosters as control room is a 24‐hour operation.• Invoicing and budget control.• General office duties.Call Centre Manager• Employed to set up a new department from the inception of the contract with Southern Sun/Tsogo Sun.• Personal assessments, Provisioning, Appraisals, Training, Salary Revisions, KPA’S, etc. for staff.• PA to two executive bosses.• Implementation of procedures of the new department.• Typing and distribution of office memos.• Compilation of call center statistics & reports for management.• Control of standby issues.• Manage all incoming outgoing mail.• Extensive liaison with hotel General Managers regarding systems, meetings, reports, etc.• Ensuring that all office equipment on all sites is in good working order.• Typing of minutes for management meetings using MS Word.

Johannesburg Metropolitan Area

• Personal assessments, Provisioning, Appraisals, Training, Salary Revisions, KPA’S, etc. for staff.• Liaising with clients.• Daily, weekly & monthly deadlines.• Compilation of research and reports for campaigns.• Minutes of operational meetings.• Compilation of graphic overviews of campaigns

Johannesburg Metropolitan Area

• Capturing and issuing of job cards to 15 Technicians.• Liaising with various clients.• Daily, weekly & monthly deadlines & reports.• General office duties.

Johannesburg Metropolitan Area

• Set up a new department.• Capturing & issuing of job cards.• Implementation of procedures.• Handle all calls regarding printer faults.• Liaising with customers.• PA to Service Manager.• General office duties.

Johannesburg Metropolitan Area

Duties• Telephonic liaison with customers.• Processing new report requests.• Liaise with First National Bank & Nedbank regarding bank codes.• Dealt with the Registrar of Companies to establish a company’s type of registration. An example ofthis is a CC or PL company.• Dealt with the Deeds Office daily to establish if companies or individuals have any property or bondsregistered.• Delegation of work to various departments.• Handing out of reports requested to approx. 30 Home Researchers.• Conducting corporate scans on the database.• Collation of bank reports received from the bank onto the reports.