• Projects coordination• Communication with all relevant stakeholders to ensure effective resource allocation and issue resolution• Manage the elimination of clients incidents• Management of the removal clients problems• Contractor Management• Creation of work documentations and manuals• Work via: Microsoft Dynamics CRM; IBM ISM\Maximo; IT Service Manager

Responsibilities:• administrating users in Active Directory; • processing and prompt resolution remote applications in the Help Desk system; • work with iBank 2 UA, administrating this system to solve technical problems, telephone counceling clients to work in the system Client Bank; • work with ABS B2 and Oracle Siebel CRM.In November 2013 poromoted to main software specialist IT department. To responsibilities of leading specialist were added following:- reporting- documents work- recruitment - trainings with new staff - analysis and optimization of the department work - control over timely execution of tasks.

Responsibilities:• Software implementation management • Telemarketing, • Software configuration• Reporting• Creating new agreements and extension of existing.