• Managed a diverse portfolio of over two hundred accounts, providing personalized attention at regular intervals to understand client needs and strengthen relationships.• Leveraged advanced technologies, including VIP, Google Analytics, Google Sheets, and Google Documents, to streamline organization and sales processes, resulting in increased efficiency.• Developed and maintained a robust sales pipeline, consistently meeting and exceeding targets through effective prospecting and lead generation.

• Spearheaded the optimization of the ordering process through the implementation of proprietary software, ensuring accurate inventory levels and minimizing waste.• Collaborated directly with upper management to conceptualize and execute impactful displays and sales programs, contributing to a significant boost in specialty beverage sales.• Demonstrated a keen ability to stay ahead of industry trends and product releases, fostering a dynamic and well-informed team environment.• Successfully supervised and mentored a team of four direct reports, fostering a collaborative and high-performing team culture.

• Trained new staff in the Specialty department on policies, best practices, and workplace culture.• Designed and implemented comprehensive training programs for new team members, ensuring a smooth onboarding process.• Mentored team members to enhance their professional development, fostering a positive and collaborative work environment.

• Recognized for exceptional customer service, winning team member of the quarter.• Actively supported team members during peak periods by assisting with stocking, replenishment, and maintaining a clean and organized work environment.• Proactively addressed customer inquiries and concerns, finding effective solutions to enhance customer satisfaction.