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Checking technical issues related to customers' questions.Retaining customers and making sure they are successfully reaching VIP status. Answering customers' questions through email and chat. Notifying QA Departments on possible bugs.

Customers Retention through email, SMS and internal pushes campaigns (Optimove, Silverpop, Mobivate programs).In-App and on site promotions, for example, free spins and bonuses set up.Daily QA on promotions and in-app messaging system.Follow up and prizes crediting.Team's agents training and creation of the training materials.

Daily contact with valuable clients for online international lotto resource both for Russian and English markets. Updated new high rollers on their options on the platform. Worked in close contact with Operations and Retention teams.

IDIVentres - Retention Account ManagerProviding training for Forex software usersKeeping clients engaged in trading activities

Promotional emails, banner campaigns, web pages, in-client applications and log-in screen as well as blog articles and press releases localisation to Russian.

Brand development, web site traffic growth, web site UI and advertising revenue, market localization.Office, SEO, Drupal, Wordpress, CMS, XML, Liferay, Photoshop, Flash (Unity, 3ds Max - coming soon :)

Sales