Manage the scope, schedule and resources for projects such as upgrades, startups and requested enhancements. This includes coordinating the efforts of team members and vendors to deliver the project as planned. This position will also define the project’s key objectives and oversee the quality of the work done throughout the completion of the project Develop and execute an implementation project plan that meets all deliverables and deadlinesProvide proactive, strategic implementation guidance to Information Services (IS) steering board and management teamsOwn and manage all client configuration activities including but not limited to: system configuration, business rules, training and testingManage internal and external resources throughout the project processIdentify project risks and plans to mitigate those risksFunctions as the primary point of contact between operations and the Saddle Creek IS’ staff

Assist with documentation, processing and tracking of IT purchase and requests from order placement through fulfillment Financial management support to the IS Department. Assist in management of the IS contract and procurement processes. Liaison between internal partners and vendors regarding the status of pending orders and any issues related to the order as part of overall management of the Inventory Control Process. Support the administrative needs of the Chief Information Officer. Administer IS project resources using multiple software platforms.Processed and analyzed the monthly telecommunication bills and facilitated weekly meetings to ensure high level of service at optimal cost.

Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.Ensured smooth and efficient functioning of the office on a day-to-day basis.Maintained, organized and updated all office documents and storage systems.Working with OS&D, Rail Car and Payroll data bases.Work closely with other departments to ensure the smooth management of operations through preparation and follow up.Process office FedEx, UPS, USPS shipments, sort daily incoming correspondence and deliver sorted mail

Work at busy resorts and assist guests by checking in their luggage and issuing their boarding passes and tags. Processed passenger tickets and handling complaints. Relaying information through electronic communication about flight arrival and departure. Inspected baggage and cargo and ensuring no restricted items are packed in.

Organized work of cabin crew. Distributed duties and managed the workload of flight attendants at the quest for the flight, according to peculiarities of the flight and loading of the passenger cabin. Monitored the reception and accommodation on board of an aircraft payload and the overhead correspondence. Analyzed and objective evaluation the results of the cabin crew work. Post-flight analysis on the results of the implementation flight, providing constructive feedback. Reported to the aircraft commander on the passenger violates rules of conduct on board the aircraft.

Participates in pre-flight briefings to discuss flight details, weather, and service plans.Performs pre-flight safety checks.Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards.Ensures food, beverages, and other supplies are on board and sufficiently stocked.Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage.Provides instruction on safety/emergency procedures; demonstrates the proper use of seat belts, oxygen masks, and flotation devices.Delivers in-flight food and beverage services, collecting payment as required.Answers passenger questions about flight information (time, service, aircraft details, weather, delays, etc.)Responds to any in-flight emergencies by providing necessary assistance to passengers including administering emergency first aid and completing reports on any injuries or incidents.Assists passengers with safe and efficient exit of the aircraft.Prepares flight reports.Maintains current awareness and knowledge of established airline safety and security guidelines.Performs other related duties as assigned.

Managed company-wide lead generation process from prospect identification to conversion to qualified opportunity. Maintained lead information throughout all sales systems and databases. Introduced CultureIQ to C-Suite Executives via email, phone, or in person meetings. Reviewed and updated email templates to reflect latest in strategic messaging. Worked with sales executives to seamlessly transition leads to qualified opportunities.

Created and effectively managed an internet customer database which includes interest lists and VIP interest lists. Coordinated Sales Department efforts to improve collection of email contact information as part of customer registration process. Communicated with customers to inform them of new products, features, promotions etc. Exceeded monthly sales goals and new customer penetration.

Advised potential customers in order to sell services. Generated sales leads through walk-ins, telephone inquiries, and company sponsored outreach. Contracted for the provision of services and complete customer support. Performed personal sales plan. Advised clients on all issues in the period of membership.

Welcomed guests and clients at the reception Fitness Club. Advised clients and sell additional services to the club. Key collection, reception and distribution of calls. Maintained internal reporting.