Hi, I'm Olga. I graduated from the Institute of Petroleum and Chemistry. Before graduating, I completed a six-month internship at a chemical plant. After graduating, I worked at the Nefis Cosmetics chemical plant as an Automated Process Control System Operator. Later I discovered other opportunities in other countries and tried different fields, such as Sales, Scuba Diving, Hotel Industry and Internet Security.I am a highly energetic Customer Service Specialist focused on promoting customer satisfaction through exceptional service and maintaining outstanding client contentment.As a chemical process specialist, I am a critical thinker, adaptable and always ready to lead and take charge.Seeking challenging opportunity with an organization where I can utilize my analytical and technical skills. I want to contribute to the organization with hard work, sincerity, patience and dedication.
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Medical InterpreterAmn Healthcare Nov 2023 - Oct 2024United StatesVideo Remoter Russian Interpreter -
Customer Service SpecialistGlobalsign Mar 2018 - Mar 2023Manila, PhilippinesProvide primary customer support to customers in a fast paced environment.Identify and assess customer needs to achieve satisfaction.Communicating effectively with clients and partners regarding current, future and special orders followed by successful expedited execution within a restricted timeframe.Responsible for conducting verification, including research of customer organizations, contact details in compliance with vetting regulations and procedures. Process incoming and outgoing calls and e-mails.Analyze and interpret data and information in English and Russian languages. -
Guest Relations SpecialistCentara Hotels & Resorts Dec 2014 - Dec 2016Phuket, ThailandManage guest arrivals.Provide information to guests about hotel services and offers.Respond and take action on guest complaints and problems.Attend to special guests (e.g. VIPs) and answer their inquiries.Ensure guests a quality food and excellent service from all restaurants in the hotel, while maintainingprofitability for business.Translations of various texts in English and Russian languages.Accompaniment of banquets and events. -
Sales Manager, DiverUnderwater World Pattaya Limited Feb 2013 - Nov 2014Pattaya, ThailandCustomer relations and sales of scuba diving tour and equipment.Inventory control including ordering and receiving.Organizing, conducting and supervising scuba diving activities.Checking diving equipment before planned dive.Assisting instructors in conducting training programs and activities. -
Guest Relation AgentClub Nena Mar 2012 - Oct 2012Alanya, TurkeyManage guest arrivals.Provide information about hotel services and offers.Respond on guest complaints and problems.Translations of various texts in Russian and Turkish.Accompaniment of banquets and events. -
Operator ApcsNefis Cosmetics Aug 2010 - Apr 2012Kazan, Russian FederationManage the technological process via computer program.Operate and monitor automated and manually operated chemical process equipment, including mixingtanks, reactor vessels, cooling/heating equipment, etc.Receive and analyze laboratory analysis of raw materials, semi-finished products and finishedproducts.Monitoring reports/logs and documentation of process events.Performing routine safety inspection of plant and ensures safety of plant operations.
Olga E. Education Details
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Petroleum, Chemistry And Nanotechnologies
Frequently Asked Questions about Olga E.
What is Olga E.'s role at the current company?
Olga E.'s current role is Customer Service Specialist/ Chemical Process Engineer.
What schools did Olga E. attend?
Olga E. attended Kazan National Research Technological University.
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