Olga Espinal Email & Phone Number

Fort Lauderdale, Florida

Conduct New hire Trainings and refresher trainings to current staff Support and conduct trainings at different sitesTeam building 15 or more employees with guidance and molding a solid foundation to meet company goals and promote within. Motivate, coach, detailed, time management, prioritize, multi-tasking, provide feedback, meet & greet, build, specialize, team, implement, orient, promote, document, speak, train, resolve, clarify, payroll, supervise and many other responsibilities.

Fort Lauderdale, Florida

Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups Answer calls that may require escalation in the absence of the supervisorHandle inquiries both telephonically and by emailResearch required information using available resourcesPlace outgoing phone calls when business ventures warrantRoute calls to appropriate resourceDocument all call information according to standard operating proceduresEnter data accurately and timely Maintain a positive and professional demeanor at all times Utilize multiple company database programs for accessing member informationAchieve individual performance goals for productivity and qualityAdminister and maintain all training materials for the departmentCoordinate and identify all job related training for the departmentMaintain training logs and training sign-off sheets Maintain confidentiality of patient and proprietary informationInform supervisors and managers on escalated issues, accomplishments of team members, infractions and productivity itemsLead and mentor staff to improve skillset and career potentialOther duties as assigned

Fort Lauderdale, Florida

• Handle phone calls and correspondence regarding pharmacy issues from members, providers, pharmacies, and others inquiries• Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups• Place a minimal amount of outgoing phone calls when business ventures warrant• Enter data accurately and timely• Maintain a positive and professional demeanor at all times• Utilize multiple company database programs for accessing member information• Adhere to company policies and HIPAA Standards at all times; including internal and external correspondence• Maintain confidentiality of patient and proprietary information• Other duties as assigned

Presents the Elderplan Benefit Package to 65+ population in order to enroll eligible participants into the plan in accordance to Elderplan & MJHS strategic goals. Presents Elderplan Benefits package to prospects in their home and at other locations in the community. Enrolls members in accordance with Elderplan, Medicare + Choice, Medicaid, New York State and AAHP Guidelines.

Associate Of Arts And Sciences (Aas), Health Services Administration

Occupational Health And Industrial Hygiene

Textile/Surface Design