Olga Ievchyn Email & Phone Number

Lviv Region, Ukraine

- Managed projects for Swedish e-commerce products with distributed teams and provided cross-functional coordination for 20+ team members among 3-5 parallel projects;- Responsible for development processes, collaboration, goal setting, resource allocation, and project monitoring for the entire program with up to 5 parallel projects;- Assisted in setting up processes in sales and customer services departments, streamlining daily activities and increasing customer satisfaction by 60%;- Prepared documentation, roadmap, schedules, reports, and release notes with weekly updates;- Improved project delivery with defined scope and monthly releases which reduced time to market from around 5 months to 6 weeks;- Enhanced internal processes, communication and team collaboration for the sales and development team which positively affected customer satisfaction rate as well as added a lot of creative ideas from the sales team to the tech backlog;- Strategic leadership and crisis resolution.

Lviv Region, Ukraine

- Project manager for various projects from web development and cross-platform mobile applications to data aggregator for crypto startup, up to 6 parallel projects.- Resource planning and project schedules for up to 6 parallel projects and 15+ people.- Establishing and managing communication between the development teams and the customers.- Collaboration with the key stakeholders to define the projects schedules.- Product delivery process management using the appropriate agile project management methodology.- Facilitation of the collaborative estimation and planning processes.- Coordination of cross-team cooperation.- Analysis and improvement of the current software development process flow (sharing and re-applying skills and knowledge, bringing in industry best practices).- Responsibility ownership for the change management, monitoring and controlling of the implementation of the requirement.- Supervision of continuous delivery of the projects.

Lviv

- Identifying projects requirements, and participating in planning, scheduling, and management for up to 5 parallel projects;- Expansion of collaboration with current clients, increased the team in 2 teams from 3 to 6 people which allowed to have up to 5 projects done at the same time;- Enhancement of existing relationships by achievement of clients' business goals;- Monitoring of collaboration processes and detection of stress zones at early stages;- Clients' expectations management and solutions to business issues;- Organize effective interactions between the project team and the customer, I was the main point of contact;- Making sure things are done right and according to priorities;- Timely reporting on progress against milestones.

Remote

Consulting US start-up mostly on billing and management related matters, working with Google Analytics and AdWords, helping creating websites for customers and working with requirements depending on the project and customers needs.

Leading of 5+ member team in MadeIT Inc. and DedicatedSolutions LLC (dedicatedsolutions.com), coordinating, supervising, scheduling, maintaining 24x7 availability and adequate manpower distribution, holding interviews, training new hiring people, preparing training documentation, developing policies and procedures aimed to improve overall efficiency, reporting, reviewing work completion and assigning tasks to each team member, conducting salary review, building customer relations, handling billing issues/chargebacks, communication/meetings with other departments' heads and CEO to discuss our workflows, plans etc, working with developers on our billing system: requirements analysis, add needed features, test on success, project coordination, holding demo.

Working close with billing department and system administration on support at MadeIT Inc, consulting customers in livechat and through tickets, help to make right choice, generating leads and prospects, make outbound and verification calls/emails, working on advertising, google analytics and AdWords, developing affiliate program, working on marketing tasks with a head of marketing department, doing research of competitors products comparing them to our products/prices etc.

Master Of Science (Ms), Software Engineering

Bachelor Of Science (B.S.), Software Engineering, Graduated With Honors

Education record