Olga Klenova Email and Phone Number

- Analysing software requirements.- Testing Veeam Backup&Replication (NAS backup and Object Storage backup features).- Communicating with other participants of the product development process (developers, project leaders, product managers, support engineers).- Evaluating test results, maintaining bugs database, checking bug fixes.- Working with customer's issues - reproducing them on QA lab, creating a bug or workaround, checking bug fixes or workaround on QA lab.- Monitoring the results of autotests, spot infrastructure or product problems in a timely manner.

- Analysing software requirements.- Testing Veeam Backup&Replication.- Communicating with other participants of the product development process.- Evaluating test results, maintaining defects database.

In the position of supervisor:- Acting as a team leader for a group of newbie operators;- Conducting internships for newbies;- group and individual calls with operators;- reporting, payment reconciliations;Operator position:- Receiving incoming calls- Advising customers on issues related to banking products- Drawing up claims,- Working with objections,- Training clients to be self-sufficient

- HR management for 8 companies of the corporation (total headcount - about 250 people, areas of activity - restaurant, corporate tourism, ticket operator, contact center), including remote units (Kazan, Tver, Yekaterinburg);- recruitment of personnel in all companies of the corporation, 10-15 closed vacancies per month;- maintenance of the medical insurance section: assignment of new employees, dismissal of dismissed employees, communication with the insurance company;- Maintaining the "Occupational Safety" section: keeping occupational safety and health logs;- participation in building and maintaining the system of employee adaptation - welcome-trainings, induction plans, interviews with new employees and their mentors and managers;- Participation in the preparation of corporate holidays;- participation in the formation and support of corporate culture - information blog, congratulations to employees, etc.