I have extensive experience in client relations including sales, customer service and customer retention. At my last job as a Customer Service Lead at the dietary supplement company, I was managing customer accounts, preparing commercial and retail invoices, navigating customers through both DTC&B2B webstores and helping them with the system troubleshooting. I processed around 2000 invoices and answered roughly 450 phone calls per quarter. Besides that, one of my responsibilities was helping the sales team to reach their goals through upsell strategies. I also developed training materials and was continuously training and supporting the team members whenever they faced any difficulties.Among my achievements, that I’m proud of, is implementation of online ordering for a group of customers that had a special discount. In collaboration with the marketing team we decided to create a group with a special price tier in the backend of the webstore.Customer satisfaction is my priority. I have utmost patience when interacting with clients and I can perform all transactions accurately while employing abundant customer service skills.With this experience I am looking for an opportunity to take the next step in my career and challenge myself with a sales environment where hard work is appreciated and rewarded.