Being a Sales Executive and International Business Development Manager my main goals are:* Establishment, maintenance, and management of new and exciting customer accounts* Submission of accurate and timely forecasts that are aligned with assigned sales quotas* Presentation of solutions, services, and proposals for specific customers’ business needs* Proactive introduction of services to solve client’s specific requirements* Building a sales funnel of opportunity and transition service issues to sales discussions

As a Technical Writer/Business Analyst I was responsible for:- Creation of documentation for Business/Systems Requirements;- Data modeling using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams;- Performing requirements and data analysis and modelling data elements for tracking performance and quality measures;- Assisting in gathering and documenting business requirements;- Close collaboration with the Project Manager and business users to gather, analyze and document the functional and data requirements for the project;- Technical writing and procedural support;- Assistance in development of business, communications, written and presentation skills, including end-user/stakeholder training, reports, training manuals/curriculum, implementation requirements, project status reports, oral presentations.

My responsibilities as a Customer Service Manager included:* Deliver qualitative services to customers.* Promote bank products and services.* Build customer relationships.* Maintain and manage existing accounts.* Capture new accounts.* Respond to customer inquiries and resolve them.* Maintain customer database and update periodically.* Assist customers in depositing and withdrawing cash.* Refer complex issues to the management.* Ensure best practices in rendering services to customers.