Analyze brand positioning and consumer insights;Build strategic relationships and partner with key industry players, agencies and vendors;Shape and communicate the Company's vision and mission;Approve advertising sources, funnels, creatives;Measure and report performance of all marketing campaigns, and assess ROI and KPIs;Monitor market trends, regulatory advertising policies, research consumer markets and competitors’ activities;Oversee new and ongoing marketing and advertising activities

Management of the KYC & Compliance local and Cyprus teams providing services to a range of the financial organisations. All-In-One Solution for Anti-Fraud, Risk Management, Know Your Customer, AML & Compliance. KYC procedures & KPIs development and monitoring, quality control, internal & external trainings. KYC CRM QA, data analysis tasks. Customer Onboarding processes and methodologies adjustment. B2B & B2C activities.

SaaS, B2B. Manage the process and P&L for Professional Services Team. Creation the business infrastructure abroad for further services relocation.

Sr. Business Development Manager, July 2019 – June 2020Strategic planning, affiliate programs, advertising campaigns, brand awareness activities (business forums, Telegram channels, Facebook). Head of the English & Russian Desk, October 2016 - July 2019Managing the daily running of the call centre, effective resource planning and implementing call centre strategies and operations, setting and meeting performance targets, ensuring all relevant communications, records and data are updated and recorded, advising clients on products and services available, maintaining up-to-date knowledge of industry developments and involvement in networks.

Russian market opening, marketing research, sales strategies development, HR activities, internal and external staff training and coaching, P&L Management, work with the Key Clients.

Russian market development, brand awareness building through PR & social networks activities, work with the Russian Key Clients.

Part-time work. English for adults.

Shoes & Accessories Boutique management

 Call Center management (Sales & Customer Service Departments) Team administration (HR, appraisals, motivation programs elaboration etc.) Customer retention & extension programs development Statistics & reporting, business presentations Internal & External corporate training/ coaching (Customer Service, Sales & Marketing Plan, Internal Policies & Procedures, Team building etc.) Collaboration/ joint projects with colleagues in Europe and USA Development and approval of advertising & education business materials  Corporation events organization in Russia, CIS and Europe (presentations, participants registration process organization – up to 5000 persons, recognition program)