Olga Mclellan Email & Phone Number

Brighton, Boston Ma

• Caring for patients of all ages (infant to geriatric) within the community, including underserved populations with a high percentage of new immigrants.• Using current evidence, assessing patients with multiple chief complaints, generating differential diagnoses lists, ruling out red flags, performing appropriate diagnostic tests, diagnosing, and developing treatment plans, with attention to preventive care.• For complex or unclear diagnoses, consulting with online resources (e.g., UpToDate), colleagues, and various specialists as indicated—including frequent e-consults. Multidisciplinary consults as needed.• Closing the loop by following up on all labs and other tests, including informing the patients of results by phone or letter.• Earned the organization $40,000 from MassHealth in the form of a Delivery System Reform Incentive Payment (DSRIP) grant facilitated by the Mass League of Community Health Centers. Spearheaded this grant to bring the evidence-based Chronic Disease Self-Management Program (CDSMP) to the health center. We will use the CDSMP to improve patient experience and outcomes as well as increase value-based payments under our Accountable Care Organization (ACO)• Adopting therapeutic communication to understand and address patients’ concerns. • Employing my multilingual proficiency to care for English-, Russian-, and Spanish-speaking patients in their native languages.• Developing cost-effective and patient-centered treatment plans.• Charting in a timely, comprehensive, and succinct manner, while coding to capture value. Closing my notes within 48 hours.

Hyde Park, Ma

Partnering with providers, health coaches, Behavioral Health Specialists and Transitions Navigators to provide accessible, comprehensive, coordinated care based on longitudinal healing relationships at Iora Primary Care in Hyde Park.

912 River St. Hyde Park, Ma 02136

Leading and managing a new primary care practice based on a simple, yet radically-different approach to care. At Iora, we are restoring humanity to health care. We are building care on relationships, not transactions. Our model of health care changes everything else (payment, staffing, processes, IT systems, and culture) so that we can truly put patients first.

564 Main St. Waltham, Ma 02452

-Supervising ten direct reports, including hiring, mentoring, training, scheduling, and managing performance issues.-Supervising nurse care managers for patients with diabetes, asthma, hypertension and those at risk for hospitalization or adverse health outcomes. -Working with senior management and my direct reports to meet budgetary and productivity goals. -Administering staff satisfaction surveys and presenting the results back to staff and upper management to catalyze change and improve retention.-Facilitating communication and collaborative problem solving with members of the community, e.g., schools, local hospitals and health departments. -De-escalating patient and staff issues. Bringing concerns to upper management and closing the loop to make sure that issues are resolved.

-Led the Patient-Centered Medical Home Initiative at the health center to receive recognition by NCQA as a Patient-Centered Medical Home on March 27, 2013.-Acted as a Change Agent to build and optimize care teams, examine and streamline processes, and embed evidence-based care into practice.-Disseminated continuous Quality Improvement practices throughout the organization.-Presented PCMH transformation to the staff and Board of Directors of the health center, to community members at the Waltham Interagency Council, and for various Learning Sessions and recorded Webinars.-Presented with Dr. Ed Wagner and another health center on a recorded Webinar for the Qualis Initiative called Care Coordination in the PCMH on January 19, 2011. http://www.safetynetmedicalhome.org/change-concepts/care-coordination-At the 5th National Medical Home Summit on March 14, 2013, presented about Community Health Workers in the PCMH as part of the mini-summit presentation Innovations and Lessons from the Safety Net Medical Home Initiative with two other participants of the Safety Net Medical Home Initiative and the leader of the initiative, Dr. Jonathan Sugarman.

-Diabetes Education to individuals and groups of patients in both English and Spanish. -Community Health Education about Diabetes and Nutrition at DEAF health fair in Boston, the Watertown Mall, Waltham Council on Aging, and Latino ESOL Programs in Waltham.-Patient-Centered Diabetes Counseling using Motivational Interviewing, Health Literacy Assessments, and Cultural Sensitivity.

-Team leader for HRSA Health Disparities Collaborative to improve Diabetes Population Management and reduce health disparities.-Developing and managing innovative programs: Community Walk for health center patients and university students, Quarterly Diabetes Day events, and nurse-led Medication Access Clinics to provide uninsured patients with medications, education, and support.

Triaging patients in person and over the phone in English, Russian, and Spanish

148 Chestnut St. Needham, Ma 02492

-Staff nurse on a busy 30-bed adult medical-surgical/telemetry unit.-Member of nursing practice committee.-Participated in hospital policy making and implementation.

Master'S Degree, Family Nurse Practitioner

Hybrid distance graduate program Family Nurse Practitioner

Bachelor Of Science, Nursing

Summa Cum Laude

Bachelor Of Arts, Russian

Graduated with Honors