Olga Melo Email & Phone Number

Lisbon, Pt

Ensuring a positive sailor experience, maintaining relations and processes at embarkation. Managing sailor’s interactions, assisting with administrative tasks, handling cash transactions. Maintaining lost and found items, updating lists and providing sailors with onboard and port information for excursions.

Lisbon, Portugal

Checking-in VIP and Non-VIP passengers to the cruise ship, on behalf of the company, making sure that all passenger documentation is confirmed and authenticated correctly, and their needs attended too.Formal and polite welcoming service, receiving customers documents, confirming personal details using the “Fidelio” system, and payment confirmations, issuing cruise key cards and offering tourist information on local sites to see and any on board requests that they might have.

Lisbon, Portugal

Preparation and assistance for Board and General Meetings of Ordinary, Extraordinary and Electoral. Preparation of the monthly and annual reports of Activities; monthly editorial review of publications "Follow Me Lisboa" and "Magazine Turismo de Lisboa"; organisation of protocols and institutional ceremonies; sending of monthly mailings; attracting new members; preparation of letters; updating of databases and general filing.

Lisbon, Portugal

Organise and promote the sale and provision of tourist services. Customer Service; propose destinations and itineraries to customers, present prices, technical tourist advice and application of tourism marketing knowledge.

Lisbon, Portugal

Customer service and reception duties. Bookings formulation and its management, individual and group check-ins, and check-outs. Enforcement of technical and managerial expertise and hosting services management. Customers and groups welcoming.

Lisbon, Portugal

Public attendance and back-office work. Organize and promote workshops, Biosynthesis training courses and therapeutic attendance agenda. Respond to written, telephone and personal inquiries for any information. Manage student’s registrations or events related to the Courses. Monthly invoice registration and invoices for accountancy purposes. Documental translations and connection with Europe in order to achieve accreditation by the European standards. Collect, process, and analyse information to prepare reports and documents.

Austria

Project and organize events and conferences. Close contracts and deal with customers wishes, demands and conditions for an event or conference. Lots of accompaniment and support given before, during and after events occurred. Provide any last-minute changes. Most of my duties and responsibilities were administrative and financial tasks. Work within a high demanding team, providing an exceptional customer service.

Lisbon, Portugal

Connect with conference sponsors, conferences calendar project, organization of all conference’s rooms, timings and coffee-break schedules, airport meet and greet some of the keynote speakers for the conferences. Support groups coordination and orientation. Receive, monitor and guide all participants and lecturers at conference’s venues, as well as give further details about programs. Provide logistical support during the national and international conferences and seminars.

Maritime Basic Training Course, Maritime Studies

Image, Protocol And Event Organisation Post-Graduation, Image, Protocol And Events Planning

Tourism And Administration Degree, Tourism, Languages, History, Art, Geography; Economy, Politic

Erasmus Exchange Programme, School Of Languages