- Responsible for organisation and total management of production, end-to end supply chain, procurement and warehouse.- Leading sales and operations procedures to optimise production and procurement processes as well as minimising stock investment and reducing stock holding from £300k to £150k.- Establishing budgetary controls and managing spend targets to drive improvements and cost savings of £70k per annum across operations department and wider business as a whole.- Management of annual operation budget of £250k.- Management of new product development from brief to final launch.- Contract negotiation with suppliers.- Management of 3PL warehouse and production sites.- Implementation of operations procedures and internal analytical reporting that reduced overhead spend by £50k per annum.- Successful negotiation and launch of brand into new ‘difficult’ territory.- Continuous improvement of customer service and satisfaction.

- Purchased and developed land and properties in UK and Greece, incorporating environmental and sustainable techniques into small commercial portfolio.- Project managed substantial new build.

- Responsible for total management of internal supply chain function from sales forecasting, order replenishment and operational planning to final delivery and invoicing. - Managed supply chain team and annual budget of £400k.- Improved all aspects of supply chain function, including ordering, forecasting and replenishment.- Revised stock replenishment resulting in reduction of average stock levels from 3 to 1½ months, saving £500k at cost.- Designed and implemented new demand forecasting report enabling out-of-stocks to be reduced from 10% to 0.5% without increasing inventory level.- Implemented new replenishment procedures to reduce finished product write-offs saving £50k per annum.- Successfully implemented change project from 3P warehouse to in-house operation.- Managed warehouse operation and courier providers.- Set up and managed web sales/mail order operation.- Developed and standardised group-wide customer service function and policy.

- Revised arrangements with 3PL providers to reduce delivery lead times from 7 to 3 working days and annual transport costs by 50% whilst maintaining service quality.- Developed and implemented new sales reporting solution to allow daily monitoring and management of sales by account and by region.- Reviewed individual account profitability and made strategic recommendations to senior management.- Implemented international reporting tools liaising with Japanese head office.- Following the winning of our first contract with QVC (TV Sales), developed and established new supply chain in previously unknown market segment.

- Responsible for managing sales administration department and delivering exceptional customer service from the point of order placement to final goods delivery. Managed team of 11 and operating budget of $1 million.- Key adviser to senior management, providing sales performance reports and strategic recommendations to support company sales growth from $10m to $100m and market share growth from 1% to 13%.- Increased customer satisfaction by reducing delivery lead times.- Evaluated and reviewed supplier service levels and improved raw material stock holding.- Implemented new production model to ensure full product range availability.- Designed and implemented robust sales ledger and accounts receivable systems. - Revised credit control policies and customer contracts.

- Provided regular sales and customer performance reports.- Streamlined customer base from 25 to 16 distributors without diluting sales or profits.- Revised sales discount and incentive program to focus on core brands and key customers. - Revised and implemented customer contracts with finance director and internal lawyers. - Developed and implemented new sales reporting and forecasting systems.