I joined the company in November 2012 and resigned in October 2015. The company sells biomass fuel, wood, wood briquettes. There is a second company White Horse Bedding that sells wood pellets for horse bedding. I was responsible for the following:Managing the office with several staff.Staff TrainingDealing with customer service issuesTaking orders on a CMS ordering systemOffice maintenanceStock control

I was employed as office manager at the bureau. I have managed admin staff and many volunteers throughout the 9 years of my employment. I have excellent working relationships with my colleagues and the bureau operates very well as a very busy office. Working at the bureau was challenging, rewarding and a big commitment. Each bureau is a separate charity and funding was an ongoing problem. • HR functions, job adverts, interviews, inductions, staff contracts • Payroll on Sage including SMP & SSP• Job reviews, grievance procedures, identifying staff development needs• Grievance procedures and disciplinaries• Accounts on Sage, including VAT• Preparing annual budget with the Treasurer = last 3 years on my own• Banking including reconciliation, BACS payments and investments• Cash flow ensuring that payments were possiible• Preparation of reports for Legal Services Commission and monitor advisers performance against targets• Purchases of all office requirements • Filing of documents, storage and retrieval• Office maintenance and related building issues, H&S, First Aid and Fire Officer• Advanced used of Microsoft Word, Excel, Frontpage, PowerPoint, Publisher, Outlook• Telephone – client assessments, electronic appointment diary and low level advice• Preparation of meetings and minutes of meetings.• Annual report and preparations for AGM