Olga Tsoi Email and Phone Number

- Communication with customers on company's products.- Software sales, including "cold" sales.- Visited customer locations to determine needs, set up contracts and provide training.- Negotiation and signing of contracts.- Coordination and control of work progress from sales to software implementation.- Communication and collaboration across departments.- Received and resolved customer complaints.- Monitored industry trends, adapting services to suit consumer demand.- Conducting market and competitor analysis to identify growth opportunities.- Actioned customer feedback to promote continued service improvement.- Managed of 80+ long-term customer relationships, totalling annual revenue of 300 000 USD

Sales of contextual and media advertising.- Cultivated long-term relationships with clients to quote pricing and terms to achieve accuratecustomer objectives.- Increased sales by adapting packages and analysing client data.- Handled customer concerns and complaints to resolve issues and build loyalty.- Addressed problems in a proactive and knowledgeable manner to maintain and enhance clientsatisfaction.- Evaluated sales team performance and delivered feedback to drive improvements.- Tracked industry trends and customer behaviour to develop targeted sales strategies.- Proactively contacted clients to secure contract renewals.- Shared marketing and advertising expertise with clients to boost retail sales.- Exceeded sales targets by delivering high call volumes and tailored product recommendations.- Integrated market research to create tailored sales campaigns.- Delivered a high level of service to clients to both maintain and extend relationships for futurebusiness opportunities.- Oversaw database of 120+ clients nationwide.

- New customer searching, including "cold" calls.- Conducting presentations of bank products.- Bank product sales.