Olga Vechorko

Olga Vechorko Email and Phone Number

Customer Support Team Lead | User-centric Problem Solving @ Track-POD
vilnius, vilnius city municipality, lithuania
Olga Vechorko's Location
Vilnius, Vilniaus, Lithuania, Lithuania
About Olga Vechorko

Technical support lead with a background in media relations, CSR, and SEO. Passionate about account management and building lasting client partnerships. 5 years of experience in the field of online customer support.

Olga Vechorko's Current Company Details
Track-POD

Track-Pod

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Customer Support Team Lead | User-centric Problem Solving
vilnius, vilnius city municipality, lithuania
Website:
track-pod.com
Employees:
13
Olga Vechorko Work Experience Details
  • Track-Pod
    Customer Success Manager
    Track-Pod May 2023 - Present
    Lithuania
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  • Melsoft
    Customer Support Team Lead
    Melsoft Apr 2022 - Apr 2023
    Building and leading teams of varying sizes, analyzing teams' KPIs and targets:- CSAT;- TTFR;- TTR;- Reopen Rate;- Acceptance Rate.
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  • Melsoft
    Customer Support Specialist
    Melsoft Nov 2019 - Apr 2022
    Responsible for answering players' info and technical requests, resolving technical issues, fixing profiles, and reporting bugs.
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  • Wargaming
    Internal Support Specialist
    Wargaming Sep 2019 - Nov 2019
    Assisting internal stakeholders in day-to-day operations, including access management and technical facilitation.
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  • Seo Powersuite
    Customer Support Specialist
    Seo Powersuite Jul 2018 - Feb 2019
    Responsible for technical support (live chat, tickets, and screen sharing sessions) of all 4 components of SEO PowerSuite:- Rank Tracker;- WebSite Auditor;- Link Assistant;- SEO SpyGlass.
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  • Coca-Cola Hbc
    Lead Pr Specialist
    Coca-Cola Hbc Dec 2014 - Dec 2017
    Leading corporate social responsibility projects, building media relations, supervising sustainability reporting.
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Olga Vechorko Education Details

Frequently Asked Questions about Olga Vechorko

What company does Olga Vechorko work for?

Olga Vechorko works for Track-Pod

What is Olga Vechorko's role at the current company?

Olga Vechorko's current role is Customer Support Team Lead | User-centric Problem Solving.

What schools did Olga Vechorko attend?

Olga Vechorko attended Malvern College, Minsk State Linguistic University.

Who are Olga Vechorko's colleagues?

Olga Vechorko's colleagues are Raman Kozin, Ekaterina Tumashik, Vladimir Petruska, George Kozlov, Igor Prilepin, Chris Lockley, Obada Alnajjar.

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