Olga Weiche (Soboleva) Email & Phone Number

Ontario, Canada

Kitchener, Ontario, Canada

At Excelitas PCO, we are pioneers in the development and manufacturing of high-performing camera systems. We are a global leader in sCMOS, CMOS and CCD technology.Accountable for customer success by being the customers advisor and advocate within the company. Responsible for providing the best customer service and support personally and via coordinating and maximizing efforts of other departments. Deeply involved in sales support while responding to customer requests by phone and… Show more At Excelitas PCO, we are pioneers in the development and manufacturing of high-performing camera systems. We are a global leader in sCMOS, CMOS and CCD technology.Accountable for customer success by being the customers advisor and advocate within the company. Responsible for providing the best customer service and support personally and via coordinating and maximizing efforts of other departments. Deeply involved in sales support while responding to customer requests by phone and email, preparing and sending quotes to prospects, processing leads, communicating with Sales Partners, and organizing shipments of demo equipment. Drives marketing e-mailer campaigns. In charge of organizing company participation in trade shows, courses, and other marketing events. Reports to Vice President Sales, Americas. Show less

Goderich, Ontario, Canada

A best-in-class, customer-first, responsible retailer and wholesaler supporting local communities and delivering value to Ontarians.Accountable for providing high quality customer service to individual and business customers handling their inquiries, complaints and feedback in person and /or by phone. Responsible for accurate processing of all the types of transactions. Managed stock, product deliveries and inventory. Reported to a store manager.

Moscow, Russian Federation

Accountable for retention of 90% of client user portfolio and organic sales to existing customers. Managed a team of 8 Client Specialists and a portfolio of 300 clients (1400 users). Reported to Client Success Vice President, Russia and ex-Soviet Union Countries.Achievements:- Effectively managed a team of 8 Client Specialists coaching them to build and develop strong relationships with a portfolio of 1400 users; overachieved a user portfolio retention target by 5% – 2011-2014.-… Show more Accountable for retention of 90% of client user portfolio and organic sales to existing customers. Managed a team of 8 Client Specialists and a portfolio of 300 clients (1400 users). Reported to Client Success Vice President, Russia and ex-Soviet Union Countries.Achievements:- Effectively managed a team of 8 Client Specialists coaching them to build and develop strong relationships with a portfolio of 1400 users; overachieved a user portfolio retention target by 5% – 2011-2014.- Ran upgrade and migration projects by supervising Client Specialists which led to decrease in time spent per project and increased client satisfaction.- Developed and ran quarterly client product campaigns that resulted in growth of product usage.- Effectively supervised a team of Client Specialists and generated new recurring revenue through organic sales.- Recruited and brought up-to-speed a team of 8 highly professional and motivated Client Specialists. Show less

Moscow, Russian Federation

Drove market share gains and business growth by selling and promoting products and services to existing and potential clients. Developed and implemented sales strategies in close cooperation with global business management and product management teams. Reported to Sales Specialist Vice President, Eastern Europe.Achievements:- Exceeded sales targets by 40% generating new revenue and gaining market share by selling and promoting Thomson Reuters products and services to existing and… Show more Drove market share gains and business growth by selling and promoting products and services to existing and potential clients. Developed and implemented sales strategies in close cooperation with global business management and product management teams. Reported to Sales Specialist Vice President, Eastern Europe.Achievements:- Exceeded sales targets by 40% generating new revenue and gaining market share by selling and promoting Thomson Reuters products and services to existing and potential clients.- Ran the entire sales process starting from cold calling and lead generation to the moment of receiving signed contract.- For extraordinary sales results together with Thomson Reuters top 200 sales professionals worldwide nominated to the Sales Excellence conference in Hawaii.- Received recognition “For outstanding contribution to Thomson Reuters business development”. Show less

Moscow, Russian Federation

Led a Product and Content development strategy in Russia and ex-Soviet Union Countries. Effectively managed a team of 5 specialists with marketing budget responsibility of $300,000. Reported to Business Development Vice President, Russia and ex-Soviet Union Countries.Achievements:- Developed Reuters marketing strategies and effectively supervised teams to deliver the strategies within the set time frames.- Successfully managed Thomson Reuters and Reuters Product lines; launched… Show more Led a Product and Content development strategy in Russia and ex-Soviet Union Countries. Effectively managed a team of 5 specialists with marketing budget responsibility of $300,000. Reported to Business Development Vice President, Russia and ex-Soviet Union Countries.Achievements:- Developed Reuters marketing strategies and effectively supervised teams to deliver the strategies within the set time frames.- Successfully managed Thomson Reuters and Reuters Product lines; launched a set of new products in the region; developed company business by 27% within 4 years.- Efficiently cooperated with different teams regarding projects execution that resulted in accomplishment of 100% projects and in due time.- Effectively balanced daily activities with the completion of project work; delivered excellent project results operating in a fast-paced business environment with tight deadlines.- Recruited, supervised and coached a team of highly productive and organized Product Development and Partner Relationship Specialists.- Awarded “In Recognition of Outstanding Contribution to Product and Content Development Projects” in 2004. Show less

Moscow, Russian Federation

Delivered exceptional client service and managed relationship with customers by generating trainings in the form of classroom sessions and one-to-one meetings. Solved client issues, managed clients’ requests and answered questions when active in Call Centre. Reported to Client Service Manager, Russia.Achievements:- Working in Reuters Call Centre delivered excellent client support by resolving product and 1st-level support technical issues managing clients’ requests and answering… Show more Delivered exceptional client service and managed relationship with customers by generating trainings in the form of classroom sessions and one-to-one meetings. Solved client issues, managed clients’ requests and answered questions when active in Call Centre. Reported to Client Service Manager, Russia.Achievements:- Working in Reuters Call Centre delivered excellent client support by resolving product and 1st-level support technical issues managing clients’ requests and answering questions – resolved 40 issues per day on average.- On a regular basis exceeded a monthly target of 95% calls resolved.- Efficiently and proactively communicated with different internal groups that expedited improvement of client service and decreased time to resolve client issues.- Provided exceptional F2F product trainings to clients in the form of classroom and one-to-one sessions and presentations; regularly overachieved the target of 24 trainings per month by more than 10%.- Won multiple awards for effectiveness in identifying client needs, resolving issues and enhancing relationships. Show less