As a highly motivated, focused, and business-oriented Client Service Professional and Leader I bring unwavering commitment to ensure customers receive valued services. A natural ability to build productive relationships and work in close cooperation with other colleagues and teams enables me to resolve complex issues keeping customer loyalty and customer satisfaction as top priorities. Trust me to bring international experience to the fore, employing tact and diplomacy to find common ground and achieve win-win outcomes.Being highly analytical, with detail-orientated mindset, impeccable problem solving, organizational and project management skills I am passionate about bringing customer service and support to the highest possible level. My significant and diverse experience in busy call center environment for information technology and services industry fully equips me to deliver on my goal. While striving for the best possible results I always act professional, efficient, ethical, accurate and conscientious.During my career I created and led successful teams that delivered significant value through continuous improvement. My ability to inspire others was always highly appreciated whether I was working independently or as part of a collaborative team. My Areas of Expertise are:• Client Service and Communication• Relationship Management• Client Support• Problem Solving• Product Management• Project Management • Organizational Skills• Client Training• Leadership• Mentoring• Analytical SkillsMy Specialties include: • Languages: English - fluent, French - intermediate, Russian - native• Advanced computer user with excellent knowledge of MS Office Applications: PowerPoint, Excel and Word• Proficient in using Client Relationship Management (CRM) systems: Salesforce.com, NetSuite, ACT!, and Siebel• Deep knowledge of Information Technology & Services industry• Comprehensive knowledge of financial markets