Olga Yakovleva Email & Phone Number

Moscow, Ru

Dubai, Ae

Москва, Москва, Россия

Project: Database of suffering clients for Quality and Compliance Direction Responsibilities:• Collecting requirements from stakeholders of the direction and product teams• Design of Business Solution Concept and Problem Classification Methodology • Developing Data Processing Algorithms and Data Quality Control• Making Use Cases for Incident Managment and Product analytics

Москва, Москва, Россия

Project: Customer Lifecycle CommunicationsResponsibilities:• Formulation of the development strategy for target marketing and communication channels • Development of marketing campaigns for customer engagement (customer lifecycle, trigger and periodic communications) • Analysis of communication effectiveness in the context of unit economics (CLTV, Retention)• Elaboration of business processes and infrastructure solutions for automating the launch of targeted communications using customer analytical profiles and machine learning models

Москва, Москва, Россия

Project: Customer lifecycleTask: Lead generationResponsibilities: • Collaboration with business stakeholders and related teams • Gathering and analyzing business requirements • Modeling and optimizing business processes • Developing user stories and interface prototypes and integrations• Description of data structures, algorithms for data processing

Project: Logistics Situational Center of Russian PostTasks: • Anomaly detection in databases and identification of their causes • Online monitoring system for logistics processes • Incident registration and processing systemResponsibilities: •Identifying business goals and analyzing user needs • Studying user experience: user journey map, UX research in collaboration with the designer • Backlog management: task prioritization and decomposition, complexity and risk assessment • Writing complex SQL procedures for analytics needs

Moscow, Russian Federation

Project: office soft development Тasks: Calendar, Contacts, Mail, File Manager, Administrator moduleResponsibilities:• Development of product features, requirements analysis• Making user-stories/use-cases, design prototypes, test scenarios• Evaluation and decomposition of tasks together with the developers team• Monitoring of the implemented functionality, development of documentation and user manuals

Moscow, Russia

Project: ACRM systems for Banking sector Responsibilities:• Business domain and data sources analysis, interaction with the customer• Development and approving business and technical algorithm of indicators calculation • Prototyping, testing, and acceptance processInhouse projects for HR department, Financial planning, Performance monitoringResponsibilities:• Requirements management, preparation and coordination of project documentation• Development and optimization of business process, KPI• Developing OLAP cubes

Moscow, Russia

Support reporting project at Cetelem bank (BNP Paribas group)• Requirements management, preparation and coordination of project documentation (BRD, FSD)• Analysis and improving of the functioning of the Data Warehouse, consulting support to users, control the quality of data• Setting requirements for ETL development - functionality, performance monitoring, testing the developed functionality• Development stored procedures, complex SQL queries for data unloading• Supervised 4 employees