Olga Yakovleva Email & Phone Number

Dubai, AE

Москва, Москва, Россия

• Project: Database of suffering clients for Quality and Compliance Direction Responsibilities:
• Collecting requirements from stakeholders of the direction and product teams
• Design of Business Solution Concept and Problem Classification Methodology
• Developing Data Processing Algorithms and Data Quality Control
• Making Use Cases for Incident Managment and Product analytics

Москва, Москва, Россия

• Project: Customer Lifecycle CommunicationsResponsibilities:
• Formulation of the development strategy for target marketing and communication channels
• Development of marketing campaigns for customer engagement (customer lifecycle, trigger and periodic communications)
• Analysis of communication effectiveness in the context of unit economics (CLTV, Retention)
• Elaboration of business processes and infrastructure solutions for automating the launch of targeted communications using customer analytical profiles and machine learning models

Москва, Москва, Россия

• Project: Customer lifecycleTask: Lead generationResponsibilities:
• Collaboration with business stakeholders and related teams
• Gathering and analyzing business requirements
• Modeling and optimizing business processes
• Developing user stories and interface prototypes and integrations
• Description of data structures, algorithms for data processing

• Project: Logistics Situational Center of Russian PostTasks:
• Anomaly detection in databases and identification of their causes
• Online monitoring system for logistics processes
• Incident registration and processing systemResponsibilities:
• Identifying business goals and analyzing user needs
• Studying user experience: user journey map, UX research in collaboration with the designer

Moscow, Russian Federation

• Project: office soft development Тasks: Calendar, Contacts, Mail, File Manager, Administrator moduleResponsibilities:
• Development of product features, requirements analysis
• Making user-stories/use-cases, design prototypes, test scenarios
• Evaluation and decomposition of tasks together with the developers team
• Monitoring of the implemented functionality, development of documentation and user manuals

Moscow, Russia

• Project: ACRM systems for Banking sector Responsibilities:
• Business domain and data sources analysis, interaction with the customer
• Development and approving business and technical algorithm of indicators calculation
• Prototyping, testing, and acceptance processInhouse projects for HR department, Financial planning, Performance monitoringResponsibilities:
• Requirements management, preparation and coordination of project documentation
• Development and optimization of business process, KPI

Moscow, Russia

• Support reporting project at Cetelem bank (BNP Paribas group)
• Requirements management, preparation and coordination of project documentation (BRD, FSD)
• Analysis and improving of the functioning of the Data Warehouse, consulting support to users, control the quality of data
• Setting requirements for ETL development - functionality, performance monitoring, testing the developed functionality
• Development stored procedures, complex SQL queries for data unloading
• Supervised 4 employees