Olga Zaiceva Email and Phone Number

-Building and maintaining profitable relationships with key customers.-Overseeing the relationship with customers handled by team.-Resolving customer complaints quickly and efficiently.-Keeping customers updated on the latest products in order to increase sales.-Meeting with managers in the organization to plan strategically.-Expanding the customer base by upselling and cross-selling.-Understanding key customer individual needs and addressing these.-Conducting business reviews using CRM programs.-Acknowledging competition and strategizing accordingly.

- Acquire a thorough understanding of key customer needs and requirements.- Taking responsibility on high awareness of Problem Gambling and following different countries regulations.- Prepare regular reports of progress and forecasts to internal and external stakeholders.- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.- Target and develop relationships with high value players and those with potential.- Handle VIP queries, expectations, and game experience in order to provide high value players with personal and industry-leading service.- Proactively approach high value players via internal chat tool.

- Assist players with questions on casino activities.- Answered questions about game rules and casino policies.- Ensured protection of the game.- Maintained excellent attendance record, consistently arriving to work on time.- Worked extra shifts during busy periods.

- Managed communication across the company employees to schedule and planed meetings to ensure the successfulrealization of a project.- Regularly interacted with customers and fostered those relationships trough a deep knowledge of the Leessa productand client needs.- Met 100% of deadlines and project goals.- Resolved customer complaints and queries.- Prepared and edited letters, reports and emails.- Managed and coordinated online store via “Shopify” system.- Planned, coordinated, and finalized details for travel arrangements and business development events.- Provided ongoing administrative support to senior executives, drove organizational success through the managementof daily operations and special projects.

- Took part in the educational process of more that 1000 students of 1–7th grades.- Planned and delivered English language lessons that incorporated the use of authorial audio-visual aids and variousEnglish teaching methods.- Coordinated over 5 school trips to cultural institutions.- Closely supervised students’ growth and helped them improve written and oral tests scores.- Maintained positive student-teacher relationship and cooperated with parents on a daily basis.- Planned tests and assessment methods for checking students’ skills.- Combined various English teaching methods and techniques to help students improve their results.- Planned and managed students` projects and implemented them to the local self-government.- Met parents and school governors to monitor students` success and provide with special programs to ensure thatevery student fully obtained program.- Adopted distinctive teaching methodologies, documented lessons, organized healthy group discussions, andmentored troubled students.

- Lead pre-shift meetings.- Resolved customer or employee complaints and queries.- Get the customer feedback on the quality of service they are receiving.- Enforced all table games policies and procedures.- Answered questions about game rules and casino policies.

- Assisted players with questions on casino activities.- Maintained the honesty and integrity of assigned games, controlled pace.- Inspected cards and equipment to be used in games to ensure that they are in good condition.- Answered questions about game rules and casino policies.- Ensured protection of the game.- Maintained excellent attendance record, consistently arriving to work on time.- Worked extra shifts during busy periods.

- Learning through an Expanded Arts Program.- Organizing and leading activities designed to promote physical, mental and social development,such as games, arts and crafts, music, storytelling, and field trips.