Olga Schweitzer Email & Phone Number

Smørumnedre, Capital Region Of Denmark, Denmark

Hørsholm Municipality, Capital Region Of Denmark, Denmark

Epista Life Science is a team of experts working at the intersection of business priorities and compliance requirements. We are pioneering new methodologies and implementing technologies to help companies balance risk and efficiency to achieve more. We are dedicated to continuously improving compliance and business. By turning compliance obstacles into business opportunities, we believe we can help increase the contribution of Life Science to society.My team and I ensure successful… Show more Epista Life Science is a team of experts working at the intersection of business priorities and compliance requirements. We are pioneering new methodologies and implementing technologies to help companies balance risk and efficiency to achieve more. We are dedicated to continuously improving compliance and business. By turning compliance obstacles into business opportunities, we believe we can help increase the contribution of Life Science to society.My team and I ensure successful implementation of Microsoft D365 and subsequent Managed Operations according to the up-to-date regulatory requirements in Pharma, Bio- and Medtech companies.Project management, resource allocation, service development. In February, have completed a half a year Validation support project for implementation of Microsoft D365 FO solution for a Belgium based health technology company Nyxoah, working with a team of 6-7 experts at Epista. Show less

Ballerup, Capital Region, Denmark

I worked in the IT infrastructure/IT service management team supporting business 24/5 across multiple time zones from Australia to the USA west coast.- Facilitate Change approval boards, coordinate IT infrastructure changes and change freezes, train IT change coordinators, conduct reporting;- coordinate the team of external and internal consultants across 4 countries performing monthly IT Global maintenance of 300+ SQL and Windows servers used globally; drive escalation in case of major… Show more I worked in the IT infrastructure/IT service management team supporting business 24/5 across multiple time zones from Australia to the USA west coast.- Facilitate Change approval boards, coordinate IT infrastructure changes and change freezes, train IT change coordinators, conduct reporting;- coordinate the team of external and internal consultants across 4 countries performing monthly IT Global maintenance of 300+ SQL and Windows servers used globally; drive escalation in case of major incidents;- assist IT service teams globally (China, Malaysia, Germany, US) in escalating incidents and following up on problem cases with the IT supplier in Denmark;- onboard new Infrastructure team members to the processes and best practices, and update operating procedures;- project “Best in class CMDB”: oversaw the scoping, road mapping, and 1st phase.Achievements​:- Monthly Global IT maintenance: increased transparency for business stakeholders, and improved the efficiency of the cross-team productivity by 3 times, system downtime from 10 to 2-3 hours, reduced direct consultancy costs by 35k DKK/yr; Server Security Upgrade Project: together with the IT sourcing partner’s project manager, managed the upgrade of 100+ servers to the supported versions;- ITSM Project: coordinated design and development of a new IT Change Module in Cherwell-based IT service management system, which significantly improved user experience due to simplicity and three integrations, leading to the increase of the number of registered IT Changes by ca 200%.- ITSM satisfaction survey: Conducted a global IT service management satisfaction survey with a high response rate (90% in head office and ca 40% on sites globally); Show less

Copenhagen Area, Denmark

-Ensured efficient customer support processes, trained new employees, worked on strengthening communication with the customers to maximize adoption and developed relations with promoters. Collected feedback on the customer experience of large roll-outs and suggested improvements to the customer journey. Achievements:- in the first 6 months as a team lead set up the initial customer support structure in the team to bring down response time on customer requests by more than… Show more -Ensured efficient customer support processes, trained new employees, worked on strengthening communication with the customers to maximize adoption and developed relations with promoters. Collected feedback on the customer experience of large roll-outs and suggested improvements to the customer journey. Achievements:- in the first 6 months as a team lead set up the initial customer support structure in the team to bring down response time on customer requests by more than twice, increased the customer satisfaction above the industry's average within 90-100%;- boosted the 1-tier support team's performance and results by introducing the rotating shifts schedules;- optimized the logistics processes and brought down overall expenses on logistics by minimum 20% per sold Airtame unit, thus preparing a good ground for the exponential growth of Airtame sales;- while the Airtame team increased from 35 to 88 in 2018, I developed the All Hands support program that helps the company to maintain the customer-centric culture. Read more https://airtame.com/blog/all-hands-support/;- learned time management, communication, and 'patience' skills, as well as acquired some superpowers during my maternity leave in 2017. Show less

Denmark

I assisted organizations and projects in enhancing their everyday communications and reaching new target audiences. Started working as a freelancer, running a project for my former employer The United Nations Population Fund (UNFPA) and moved on to registering my own individual company (enkelmandsvirksomhed). I've worked with: Malmo municipality, Visit Sweden, Christian charity AIDS Care (Denmark, Thailand), Project Canvas (projectcanvas.dk), Comparo, online manager game the Fanleague… Show more I assisted organizations and projects in enhancing their everyday communications and reaching new target audiences. Started working as a freelancer, running a project for my former employer The United Nations Population Fund (UNFPA) and moved on to registering my own individual company (enkelmandsvirksomhed). I've worked with: Malmo municipality, Visit Sweden, Christian charity AIDS Care (Denmark, Thailand), Project Canvas (projectcanvas.dk), Comparo, online manager game the Fanleague, the Malmö University Student Union (Sweden), the United Nations Population Fund (Belarus), research company Tetra PDT (Germany). Show less

Copenhagen Area, Denmark

Copenhagen Atomics is a startup working on a Thorium molten salt waste burner. The breeder is going to solve nuclear waste and energy problems. At the moment (2018), Copenhagen Atomics developed a malted salt loop, which can be used by researchers in this area.

Copenhagen Area, Denmark

Customer Success: Managed major client projects with such customers such as Vestas (Germany, Denmark), Avella and Dupont (US), Netteam, Damvad, Valcon, Dare2Mansion, Klein Rock, Fastpasscorp (Denmark). Supervised several teams of 3 professionals each in Indonesia (designer, project manager, quality control) and made sure that the success criteria for every project are reached and business goals are met.Developed and managed the Ambassador project aimed at creating and empowering… Show more Customer Success: Managed major client projects with such customers such as Vestas (Germany, Denmark), Avella and Dupont (US), Netteam, Damvad, Valcon, Dare2Mansion, Klein Rock, Fastpasscorp (Denmark). Supervised several teams of 3 professionals each in Indonesia (designer, project manager, quality control) and made sure that the success criteria for every project are reached and business goals are met.Developed and managed the Ambassador project aimed at creating and empowering 24Slides'​ ambassadors and adding 'human touch'​ to the relations with clients.Marketing and Sales: provided general direction and supervision to the team preparing content for social media, supervised the designer and animation team to develop marketing materials. Was part of the team in Predictable Sales project: ensured the project' set up, and results tracking, performed recruiting. Show less

Minsk, Belarus

- developed and implemented the office communication strategy; - performed as editor-in-chief for the UNFPA Bulletin for journalists;- coordinated joint UN information campaigns against domestic violence, recruited and led temporary campaigns' teams; - promoted the UNFPA mandate topics in mainstream media and social networks, business sector and academic environment; - updated the UNFPA web-site in Russian and English; - developed and implemented the communication… Show more - developed and implemented the office communication strategy; - performed as editor-in-chief for the UNFPA Bulletin for journalists;- coordinated joint UN information campaigns against domestic violence, recruited and led temporary campaigns' teams; - promoted the UNFPA mandate topics in mainstream media and social networks, business sector and academic environment; - updated the UNFPA web-site in Russian and English; - developed and implemented the communication initiatives covering several countries in Eastern Europe. Show less

Minsk, Belarus

- managed mass media relations and corporate social responsibility; - developed the system of corporate website updating, managed the web-site content;- organized events for employees;- developed and issued a corporate magazine for clients and etc.

Ms, Sustainable Urban Management

Activities and Societies: Association of Foreign Affairs (UF) in Malmo university, Network of Future Global Leaders, Swedish Institute.

Ba, Information And Communication

Activities and Societies: Diploma “For Active Participation in the 59th Educational Practical Conference of Students and Aspirants.

Certificate, Culture And Communication

Activities and Societies: Scholarship of the Swedish Institute within VISBY program